Content about the University of Michigan

October 28, 2011
Report: Consumer confidence unexpectedly up in October

A report released Friday by Thomson Reuters and the University of Michigan found that consumer confidence in the United States rose unexpectedly in October, a signal that an economic recovery process may still be intact.

New York City -- A report released Friday by Thomson Reuters and the University of Michigan found that consumer confidence in the United States rose unexpectedly in October, a signal that an economic recovery process may still be intact.

The Thomson Reuters/University of Michigan final index of consumer sentiment climbed to 60.9 from 59.4 in September, beating Bloomberg News economists’ projections of a drop to 58.

The preliminary reading for the month was 57.5.

February 15, 2011
Poll shows e-commerce customer satisfaction stalls

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

Ann Arbor, Mich. -- The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

The results are the lowest since 2004.

According to the report, falling satisfaction with online retail pulled down aggregate satisfaction with the e-commerce sector overall, which also includes online brokerage and online travel.

December 29, 2008
Survey: Netflix, Amazon Tops in Customer Satisfaction

Netflix and Amazon delighted holiday shoppers online while Web sites for Circuit City, Gap, Home...

October 16, 2008
Report: Consumer Confidence Plummets

Reuters and the University of Michigan on Friday released the preliminary results of their survey...

June 30, 2007
Catalog Call Centers Satisfy Customers

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...