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April 4, 2011

Amazon.com, Kohl's Department Stores and Costco Wholesale ranked tops in customer service. according to a new research report published by market researcher Temkin Group.

New York City -- Amazon.com, Kohl's Department Stores and Costco Wholesale ranked tops in customer service. according to a new research report published by market researcher Temkin Group.

Retailers took 15 of the top 20 spots in the 2011 Temkin Experience Ratings (www.temkinratings.com), which based its findings on a survey of 6,000 U.S. consumers who had recent interactions with 143 large U.S. companies in a dozen industries.

September 2, 2010

Fast-food burger chain Burger King said Thursday it has agreed to sell itself to a...

November 13, 2008

Although retail sales are expected to be weak this upcoming holiday season, online shopping is...

August 31, 2008

Like much of the West Coast, Oregon is, by and large, not feeling the...

February 25, 2008

According to a Tuesday report by market researcher NPD Group, Apple's iTunes is now the...

November 18, 2007

West Lafayette, Ind., ...

October 31, 2007

West Lafayette, Ind., ...

April 30, 2007

Following the release of new standards for payment-card-industry (PCI) compliance in September, 2006, many retailers...