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March 15, 2013

Retailers are putting an increased emphasis and value on how and when they use their workforce. And in doing so, they are on the right path, according to research from The Wharton School. The study found the associate payroll was the most important factor in determining revenue. A mere additional dollar (properly applied) on labor could reap rewards of $4 to $28 in return.

December 27, 2012

Focus on: Loss Prevention

Total losses attributed to retail shrinkage hit $34.5 billion last year, “positioning retail crime as the largest form of property crime,” according to Dr. Richard Hollinger, professor of criminology, law and society, University of Florida, Gainesville, Fla. And it shows no signs of easing anytime soon. Indeed, the rate of shrink remains on a five-year climb, according to the Loss Prevention Research Council (LPRC), Gainesville, Fla.

December 5, 2012

The Bottom Line Ends Here: Why Queue Management Matters

By Keith Carpentier, Tensator, Inc.

By Keith Carpentier, keith.carpentier@tensator.com

August 8, 2011

Retail Chains Fall Short on Tax Credit & Incentive Opportunities

By Fred Stiftel, president and CEO, Walton Management Services

By Fred Stiftel, stiftelfred@waltonmanagement.com

February 15, 2011

Poll shows e-commerce customer satisfaction stalls

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

Ann Arbor, Mich. -- The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

The results are the lowest since 2004.

According to the report, falling satisfaction with online retail pulled down aggregate satisfaction with the e-commerce sector overall, which also includes online brokerage and online travel.

October 18, 2010

Study: Supply chain management key to surviving recession

Supply chain management (SCM) is one of the key drivers responsible for retailers surviving one...

November 30, 2008

Currency Control at Checkout

As the economy plummets, crime rises. Not every statistic supports that statement, but a...

August 30, 2007

Taking It to the Top

When Dr. Stephen G. Timme, adjunct professor at the Georgia Institute of Technology and president...