Content about editor

June 24, 2014

More strategic. That’s how Greg Esgar, CFO of Massage Envy Spa, the nation’s largest therapeutic massage chain, sums up the evolving role of today’s CFO. Esgar joined the Scottsdale, Arizona-based business as financial chief in 2004, two years after it was founded. As part of the executive team, he helped spur the company’s growth from 17 locations to its present total of nearly 1,000 sites in 49 states. With its membership-based, monthly-fee business model, Massage Envy Spa eschews the luxury amenities and high prices of traditional day spas.

June 4, 2014

Senior editor Katherine Boccaccio and editor-in-chief Marianne Wilson sat down with retail real estate leaders and analysts in Las Vegas at RECon 2014.

May 1, 2014

Editor’s Note: The 25th annual survey of Fastest-Growing Managers surveys new domestic and international third-party management and leasing contracts obtained during the 2013 calendar year and ranks the top performers. As always, the measuring stick is square footage.

May 1, 2014

Editor’s Note: The 25th annual Chain Store Age survey of Fastest-Growing Acquirers surveyed retail square footage purchased during the 2013 calendar year.

Lenders are lending again, the equity markets are investing again, and buyers and sellers appear to be moving retail real estate faster than last year — which was a relatively good recovery year.

May 1, 2014

Verizon Wireless has set itself an ambitious goal: to transform the in-store experience across its entire fleet of 1,700 company-owned stores.

In November, the company unveiled its “destination store” format, in Mall of America, Bloomington, Minn. More than about selling phones and other devices, the 9,000-sq.-ft. store is designed to help customers experience a more robust mobile life.

April 29, 2014

Consumer confidence rose significantly in the first quarter of 2014, according to a MarketPulse survey from IRI. All age groups are reporting a more positive outlook — especially Millennials.

Chicago -- Consumer confidence rose significantly in the first quarter of 2014, according to a MarketPulse survey from IRI. All age groups are reporting a more positive outlook — especially Millennials. A distressed consumer segment since the economic downturn began, this age group is showing the greatest rise in confidence.

April 21, 2014

Back in October, I commemorated my six-month anniversary as technology editor of Chain Store Age with a column looking at how retail IT has been disrupted in recent years.

Back in October, I commemorated my six-month anniversary as technology editor of Chain Store Age with a column looking at how retail IT has been disrupted in recent years. Now that I have a full year under my belt, I thought it would be interesting to look at how customer expectations of retail IT have been disrupted in recent years (and don’t worry, there will be no 18-month anniversary piece). Three paradigm-shifting changes in how retailers must now engage with customers using technology stand out.

Every Man is an Island

March 25, 2014

I recently attended the 2014 SPECS (Store Planning, Equipment, Construction Services) conference in Grapevine, Texas, and came away with some fascinating food for thought. The event, which is produced by Chain Store Age, celebrated its 50th anniversary this year.

I recently attended the 2014 SPECS (Store Planning, Equipment, Construction Services) conference in Grapevine, Texas, and came away with some fascinating food for thought. The event, which is produced by Chain Store Age, celebrated its 50th anniversary this year.

February 12, 2014

Chain Store Age Editor Marianne Wilson sits down with Mark Ledbetter, SAP's global VP of retail solutions strategy, who discusses the ever-changing consumer purchasing patterns and how retailers need to break down legacy silos in order to interact with their customers as a unified brand.

Watch Part 2:

January 24, 2014

Welcome to the new Customer Disruption newsletter from Chain Store Age.

Welcome to the new Customer Disruption newsletter from Chain Store Age. Every other Wednesday, we’ll bring you highlights of how retailers are using new technologies and solutions to navigate today’s radically altered landscape — one where mobile devices, social media, 24/7 connectivity and a blurring of channels have forever disrupted the notion of business as usual. We’ll show you how smart retailers are using those technologies to engage consumers in a more targeted and personalized way than ever before.

January 22, 2014

CSA senior editor Katherine Boccaccio talks real estate tech and trends with Stephen Polanski, Buxton’s senior VP of sales, at the NRF convention in New York City.


More Multimedia

 

November 4, 2013

In August, women’s specialty apparel retailer Coldwater Creek, which operates 402 stores in 47 states, announced it had landed Deborah Cavanagh as its new chief marketing officer. She is charged with leading the multichannel brand’s marketing and creative services. One of Cavanagh’s first orders of business? To re-engage the Coldwater Creek core customer, as well as connect with new ones.

November 4, 2013