Content about e-tailing

October 25, 2012

Retailers spend months developing smart, effective strategies across their in-store, Web and mobile channels each holiday season. But social media platforms such as Facebook and Twitter can be just as powerful in getting the message out to shoppers in the days leading up to Christmas.

September 27, 2012

Oracle survey highlights need to equip stores associates with better information

Convenient access to the information that drives purchase decisions is the main reason shoppers go online, according to a new survey conducted by the e-tailing group and sponsored by Oracle.

Redwood Shores, Calif. -- Convenient access to the information that drives purchase decisions is the main reason shoppers go online, according to a new survey conducted by the e-tailing group and sponsored by Oracle. Eighty-one percent of the respondents said that ease of research and comparison shopping were the top reasons they shop online. And increasingly, they are doing it across product categories, including staples. Seventy-five percent research tech purchases online before deciding to buy, and 50% said they do the same for commodity products.

October 24, 2011

Focus on: E-commerce 

Christmas may be right around the corner, but retailers can still do a lot in the final weeks leading up to the big day by making last-minute tweaks that can impact how and where consumers shop this season. Thanks to the flexibility of the Web, e-commerce, mobile and social networking channels are rich with opportunities for retailers to lure shoppers in and keep them coming back for more. 

January 18, 2011

Survey: Nine merchants lauded for online customer service excellence

A survey released Tuesday by the e-tailing group said that nine merchants out of the 100 benchmarked excelled at online customer service.

Chicago -- A survey released Tuesday by the e-tailing group said that nine merchants out of the 100 benchmarked excelled at online customer service.

According to the group’s 13th Annual Mystery Shopping Study, conducted during fourth quarter 2010, Lands’ End made the list for a third consecutive year. Coach and Saks Fifth Avenue are two-year repeat achievers.

August 31, 2010

Handling Holiday Stress

Retailers spend countless hours planning and executing strategies to lure shoppers to their sites...

October 13, 2008

Survey: Web Ranks as Preferred Holiday Shopping Channel

Results from the third-annual survey of multichannel shopping preferences indicate that, for the first time,...

July 31, 2008

Holiday Online Wish List

As we roll closer to the critical holiday shopping period, shoppers are still penny-pinching....

As we roll closer to the critical holiday shopping period, shoppers are still penny-pinching. The economy remains weak and gas prices are not getting any better.

But as consumers look online to research, compare gift prices and shop in the comfort of their own home, e-commerce could benefit from this situation come the fourth quarter.

March 23, 2008

Survey: Savvy Shoppers Are Ravenous Researchers

About 67% of today’s Web-savvy shoppeAbout 67% of today’s Web-savvy shoppers spend more than 30%...

February 11, 2008

Report: Reviews Have Positive Effect on Online Sales

Online shoppers are looking to user-generated reviews to get an unbiased opinion of retailers’ products...

January 31, 2008

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