Content about e-tailers

January 24, 2014

A new online tool from supply chain information standards organization GS1 US, called the GS1 US Data Hub, will make it possible for retailers, e-tailers, data pools, solution providers and a variety of application developers to access the detailed information associated with GS1 company prefixes, the specific combination of numbers embedded in GS1 identifiers and barcodes to identify a company.

Lawrenceville, N.J. -- A new online tool from supply chain information standards organization GS1 US, called the GS1 US Data Hub, will make it possible for retailers, e-tailers, data pools, solution providers and a variety of application developers to access the detailed information associated with GS1 company prefixes, the specific combination of numbers embedded in GS1 identifiers and barcodes to identify a company.

January 7, 2014

By Steven Skinner and Karl Swensen

Major retailers have successfully faced down emerging e-tailers and their aggressive pricing tactics by upgrading their e-commerce platforms and readjusting their pricing to strengthen their hold on shoppers. To fully complete their turnaround, however, they must judiciously apply bricks and mortar to their competitive advantage.

July 26, 2013

Pure-play e-tailers are doing a better job in satisfying their customers overall than omnichannel retailers, but omnichannel retailers have an edge in select functional areas like checkout.

Chicago — Pure-play e-tailers are doing a better job in satisfying their customers overall than omnichannel retailers, but omnichannel retailers have an edge in select functional areas like checkout. According to results of the mid-year Customer Feedback Index (CFI) from OpinionLab, e-tailers had an average CFI score of 481, compared with a CFI average of 457 for omnichannel retailers.

May 7, 2013

Go offline, young man: That appears to be the mantra of e-commerce merchants these days.

As competition in the world of online retailing heats up — with Amazon's ever-burgeoning dominance posing the biggest threat — more pure-players are taking the brick-and-mortar plunge. It's a reminder, many experts say, of the strong appeal of the in-store experience — even when stacked up against the convenience of online shopping.

November 30, 2012

Amazon and Costco lead the pack lead the pack when it comes to the e-tailers that have most satisfied their customers, according to the 2012 Harris Poll Shopper Satisfaction Study of Online Retailers.

New York -- Amazon and Costco lead the pack lead the pack when it comes to the e-tailers that have most satisfied their customers, according to the "2012 Harris Poll Shopper Satisfaction Study of Online Retailers." The survey used a 100-point scale to measure customer satisfaction with the e-commerce sites of 14 big retailers. Amazon.com ranked first with a score of 82.

April 17, 2012

A study released by commerce provider Innotrac Corp. provided insights into how today’s e-tailers are faring in terms of online progression.

Atlanta -- A study released Tuesday by commerce provider Innotrac Corp. provided insights into how today’s e-tailers are faring in terms of online progression.

The study, called SmartHub, evaluated 100 leading U.S. e-retailers across six different product categories in February. It found that the average number of checkout pages required to complete an order was three. Only 7% of merchants surveyed offered one-page checkout as an option.

In other findings: