Content about customer service representative

January 10, 2014

There were increases in total time to live agent, a metric that measures how long it takes o reach a human customer service representative, including time spent navigating interactive voice response systems (IVRs), during the initial aftermath of the December 2013 Target data breach.

New York – There were increases in total time to live agent, a metric that measures how long it takes o reach a human customer service representative, including time spent navigating interactive voice response systems (IVRs), during the initial aftermath of the December 2013 Target data breach.

November 27, 2013

Seventy-three percent of consumers think that companies are paying more attention to generating sales across multiple channels than they are in delivering a seamless customer service experience across those same channels, according to a global survey of 7,000 consumers in seven countries.

San Francisco – Seventy-three percent of consumers think that companies are paying more attention to generating sales across multiple channels than they are in delivering a seamless customer service experience across those same channels, according to a global survey of 7,000 consumers in seven countries. Meanwhile, when consumers can’t get an answer or fast response elsewhere, they are falling back to phone support as their primary contact method.

February 13, 2012

By Steven Kramer, Hybris

By Steven Kramer, steven.kramer@hybris.com

Sporting a physical design identical to the iPhone 4 and a total lack of expected features, initial reactions to the iPhone 4S were that it hardly seemed capable of living up to Apple’s claim as “the most amazing iPhone yet.”

September 23, 2008

Bostik Inc.’s Construction & Distribution (C&D) Division has promoted Christine Krisko to marketing communications manager....