Content about Zappos

April 30, 2014

As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season.

By Mike Gregory, Kurt Salmon

As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season. And after delivery delays during holiday 2013 left many customers fuming, a core issue for retailers is how to optimize their peak-season order fulfillment and related customer service.

February 26, 2008

Zappos has dropped its free guaranteed overnight shipping and price-matching initiatives....

December 31, 2007

The Make no mistake. Hsieh is here...

December 3, 2007

Take all the rules you thought you knew about running a business and turn...

August 31, 2007

While all retailers claim to deliver good customer service, a recent incident proved that...

March 31, 2007

Shoppers are not...