Content about Workforce Management

April 16, 2014

Philip Clarke, CEO of leading U.K. grocery and general merchandise retailer Tesco plc is publicly resisting calls for his resignation following a 6% decline in annual profits and 3% quarterly drop in U.K. same-store sales.

Cheshunt, U.K. – Philip Clarke, CEO of leading U.K. grocery and general merchandise retailer Tesco plc is publicly resisting calls for his resignation following a 6% decline in annual profits and 3% quarterly drop in U.K. same-store sales. Tesco has reported falling profits for two consecutive years following 20 years of continual profit growth.

April 15, 2014

Rite Aid pharmacy workers in 77 stores across the state of Michigan have voted to ratify a new, three-year agreement negotiated by United Food and Commercial Workers (UFCW) Local 876, and the Rite Aid Bargaining Committee.

Camp Hill, Pa. - Rite Aid pharmacy workers in 77 stores across the state of Michigan have voted to ratify a new, three-year agreement negotiated by United Food and Commercial Workers (UFCW) Local 876, and the Rite Aid Bargaining Committee. The agreement guarantees 7% wage increases for all 792 union members; provides both pension and healthcare benefits; and preserves all current holiday, vacation and personal days.

April 10, 2014

Overstock.com CEO Patrick Byrne has relinquished his role as chairman of the company.

Salt Lake City -- Overstock.com CEO Patrick Byrne has relinquished his role as chairman of the company. In other moves, co-president Stormy Simon was named president of the online discount retailer.

Byrne will continue to serve as CEO, while current executive vice chairman Jonathan Johnson assumes the chairman responsibilities Byrnes has held since 2006.

March 6, 2014

Abercrombie & Fitch Co. and Abercrombie & Fitch Stores, Inc. have offered to pay about $4,000 to one assistant manager for failing to pay proper overtime wages from May 16, 2010 to present, in connection with a lawsuit filed in the Eastern District of New York.

New Albany, Ohio -- Abercrombie & Fitch Co. and Abercrombie & Fitch Stores, Inc. have offered to pay about $4,000 to one assistant manager for failing to pay proper overtime wages from May 16, 2010 to present, in connection with a lawsuit filed in the Eastern District of New York. Abercrombie agreed to pay the assistant manager's attorney's fees and court costs to be determined by the court.

February 20, 2014

As part of its “Maxing Out Diversity” program, OfficeMax is partnering with healthcare company ViaQuest to develop a work-training facility and direct employment program to prepare veterans and people with disabilities for job opportunities at Ohio-based OfficeMax locations.

Boca Raton, Fla. – As part of its “Maxing Out Diversity” program, OfficeMax is partnering with healthcare company ViaQuest to develop a work-training facility and direct employment program to prepare veterans and people with disabilities for job opportunities at Ohio-based OfficeMax locations. The program, which will launch in summer 2014, is similar to those that OfficeMax has initiated in Alabama, Illinois, and Nevada.

January 30, 2014

President Obama in his State of the Union address last night said he plans to sign an executive order increasing the federal minimum wage from $7.25 to $10.10 per hour for workers on new government contracts and asked Congress to approve the same increase for all workers — and the National Retail Federation is not happy.

Washington, D.C. -- President Obama in his State of the Union address last night said he plans to sign an executive order increasing the federal minimum wage from $7.25 to $10.10 per hour for workers on new government contracts and asked Congress to approve the same increase for all workers — and the National Retail Federation is not happy.

NRF president and CEO Matthew Shay issued a response ahead of the president’s address.

January 20, 2014

Unions representing employees of the U.S. Postal Service are reportedly threatening protests in response to the opening of new Postal Service retail centers in dozens of Staples stores.

Framingham, Mass. – Unions representing employees of the U.S. Postal Service are reportedly threatening protests in response to the opening of new Postal Service retail centers in dozens of Staples stores. The unions say that the centers, which are staffed by Staples employees, unfairly replace unionized workers with lower-paid, non-union Staples workers and may lead to expansion of the centers to more Staples stores, affecting union jobs at nearby post offices.

January 16, 2014

Technicians working at an Amazon.com fulfillment center in Middletown, Del., have reportedly rejected a bid to unionize from the International Association of Machinists and Aerospace Workers (IAM).

Seattle – Technicians working at an Amazon.com fulfillment center in Middletown, Del., have reportedly rejected a bid to unionize from the International Association of Machinists and Aerospace Workers (IAM). According to Reuters, a group of 27 maintenance and repair technicians voted against joining the IAM, 21-6.

January 8, 2014

The U.S. Department of Labor’s Occupational Safety and Health Administration has cited fashion retail chain Forever 21 for exposing employees to safety hazards at its stores in Paramus, N.J., and Manhattan.

New York -- The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited fashion retail chain Forever 21 for exposing employees to safety hazards at its stores in Paramus, N.J., and Manhattan. OSHA inspected both stores in July after receiving complaints alleging violations and proposed $236,500 in penalties.

January 8, 2014

The United Nations reportedly wants the Cambodian government to investigate the use of force against striking garment factory workers in the country’s capital city of Phnom Penh on Jan. 3.

Phnom Penh, Cambodia – The United Nations reportedly wants the Cambodian government to investigate the use of force against striking garment factory workers in the country’s capital city of Phnom Penh on Jan. 3. According to Reuters, police opened fire on workers striking over their pay, wounding 20 and killing five.

In addition, 23 striking workers were detained and their whereabouts remain unaccounted for. The Cambodian police say three people were killed and they are sorry for the incident.

January 6, 2014

Phone-based retail customer service can prove to be a time-consuming exercise. According to a new infographic from StellaService, during more than 54,000 customer service calls the company placed to retailers during 2013, a total of 17 days were spent on the phone navigating interactive voice response systems and 49 days were spent waiting for a live agent, more than double the 24 days spent waiting in 2012.

New York – Phone-based retail customer service can prove to be a time-consuming exercise. According to a new infographic from StellaService, during more than 54,000 customer service calls the company placed to retailers during 2013, a total of 17 days were spent on the phone navigating interactive voice response systems and 49 days were spent waiting for a live agent, more than double the 24 days spent waiting in 2012.

January 6, 2014

Zappos is reportedly instituting a radical overhaul of its management structure that will eliminate traditional managers and flatten the corporate hierarchy, even eliminating internal job titles.

Las Vegas – Zappos is reportedly instituting a radical overhaul of its management structure that will eliminate traditional managers and flatten the corporate hierarchy, even eliminating internal job titles. According to the Washington Post, this management structure is known as a “holacracy.”

December 23, 2013

Police in Bangladesh have reportedly filed charges against the owners of a garment factory that was the site of a fatal fire in November 2012 that killed more than 100 workers.

Dhaka, Bangladesh – Police in Bangladesh have reportedly filed charges against the owners of a garment factory that was the site of a fatal fire in November 2012 that killed more than 100 workers. Bloomberg reports that Delwar Hossain and his unidentified wife, owners of Tazreen Fashion Ltd, were among 13 people charged with murder and other offenses in connection with the deadly blaze that resulted in 124 deaths.

December 18, 2013

The Washington, D.C., city council has reportedly unanimously approved an increase in the city’s minimum wage to $11.50 per hour in 2016, up from the current hourly rate of $8.25.

Washington, D.C. – The Washington, D.C., city council has reportedly unanimously approved an increase in the city’s minimum wage to $11.50 per hour in 2016, up from the current hourly rate of $8.25. According to Reuters, after being raised to $11.50 the minimum wage would then be indexed to inflation.

November 27, 2013

Sears Canada is undergoing a six-month reorganization that will result in 712 job cuts, including 79 staffers that have already been terminated at its head office.

Toronto – Sears Canada is undergoing a six-month reorganization that will result in 712 job cuts, including 79 staffers that have already been terminated at its head office. According to Sears, the head office staff reduction aligns its support structure with the size and volume of the organization and also takes advantage of internal processes that have been recently implemented to improve efficiency.

November 22, 2013

The Second Circuit U.S. Court of Appeals in New York has reportedly ruled that Starbucks baristas must share their tips with supervisors.

Seattle – The Second Circuit U.S. Court of Appeals in New York has reportedly ruled that Starbucks baristas must share their tips with supervisors. According to the Associated Press, the ruling supports a lower court finding that baristas at Starbucks must share tips with shift supervisors, since the supervisors do much of the same work as the baristas.

November 20, 2013

Earlier this month in Dhaka, Bangladesh, the International Labor Organization (ILO), technical experts from the Alliance for Bangladesh Worker Safety, the Accord on Fire and Building Safety, and the Bangladesh University of Engineering and Technology (BUET) came to agreement on a common, minimum criterion for fire and structural inspection safety standards, pending a few final modifications.

Washington, D.C. - Earlier this month in Dhaka, Bangladesh, the International Labor Organization (ILO), technical experts from the Alliance for Bangladesh Worker Safety, the Accord on Fire and Building Safety, and the Bangladesh University of Engineering and Technology (BUET) came to agreement on a common, minimum criterion for fire and structural inspection safety standards, pending a few final modifications.

November 18, 2013

Workforce management data, such as time and attendance and payroll, is generally seen as information pertaining to the back end of retail operations.

Workforce management data, such as time and attendance and payroll, is generally seen as information pertaining to the back end of retail operations. Managing employees is an activity that generally does not involve front-end customer interaction and data generated from this activity is usually siloed from the data retailers use to help guide their customer-facing activities.

November 18, 2013

Wal-Mart Stores has reportedly tested more than 200 factories with which it does business in Bangladesh and found safety issues at 32 of them.

Bentonville, Ark. – Wal-Mart Stores has reportedly tested more than 200 factories with which it does business in Bangladesh and found safety issues at 32 of them. According to Reuters, Wal-Mart sent out an email saying that 30 of those 32 factories have corrected the issues since their discovery.

November 15, 2013

Soon it will be the peak time of year for retail sales: the make-or-break, pressure cooker fourth quarter is already upon us. But before the cash register is humming and online orders are coming in just as fast as they can be fulfilled, retailers need to hire their seasonal employees.

By Jason Hamilton, Snagajob

Soon it will be the peak time of year for retail sales: the make-or-break, pressure cooker fourth quarter is already upon us. But before the cash register is humming and online orders are coming in just as fast as they can be fulfilled, retailers need to hire their seasonal employees.

November 11, 2013

Women account for 18.4% of directors serving on the boards of the world's largest retail and consumer products companies globally, according to the latest Corporate Women Directors International (CWDI) report on Women Board Directors of Top Retail and Consumer Products Companies Globally.

Washington, D.C. -- Women account for 18.4% of directors serving on the boards of the world's largest retail and consumer products companies globally, according to the latest Corporate Women Directors International (CWDI) report on Women Board Directors of Top Retail and Consumer Products Companies Globally.

October 29, 2013

Retailers see a need for functional competencies leaning toward technology and data skills, even more than general business and people management.

Waldorf, Germany – Retailers see a need for functional competencies leaning toward technology and data skills, even more than general business and people management. But a new survey of 76 retail managers from top retailers conducted by SAP during the recent SAP Retail Forum North America in Dallas, Texas revealed that 84% of retailers are worried that it will be challenging to find employees with these skills.

October 22, 2013

The National Retail Federation calculated retail industry job gains at 15,200 in September, and 289,000 jobs year-over-year, a 2.4% increase over the same month last year and 2.0% higher than total private sector jobs over the past year.

Washington, D.C. -- The National Retail Federation calculated retail industry job gains at 15,200 in September, and 289,000 jobs year-over-year, a 2.4% increase over the same month last year and 2.0% higher than total private sector jobs over the past year.

October 21, 2013

Owners of garment factories in Bangladesh are reportedly prepared to raise the minimum wage they pay workers from 50%-80% and ask retailers to pay at least some of the extra cost.

Dhaka, Bangladesh – Owners of garment factories in Bangladesh are reportedly prepared to raise the minimum wage they pay workers from 50%-80% and ask retailers to pay at least some of the extra cost.

According to Reuters, factory owners have offered a minimum wage of about $46 per month. Workers have requested a minimum wage of about $102 per month, and the government is expected to order an increase in a middle range of $54-$66 per month. Current minimum wage is about $39 a month.

October 16, 2013

Law firm Wites & Kaplan, P.A. says class-action lawsuits have been filed that allege that JC Penny Company, Inc. and certain of its officers and directors committed violations of the Securities Exchange Act of 1934.

Plano, Texas – Law firm Wites & Kaplan, P.A. says class-action lawsuits have been filed that allege that JC Penny Company, Inc. and certain of its officers and directors committed violations of the Securities Exchange Act of 1934.