Content about Total cost of ownership

December 9, 2010

Today, retail companies have realized that projecting a consistent and positive brand image to their customers is a major factor in achieving customer satisfaction.

By Jay Leyden, jay.leyden@fmfacilitymaintenance.com

Today, retail companies have realized that projecting a consistent and positive brand image to their customers is a major factor in achieving customer satisfaction. That means everything from lighting standards and cleanliness to HVAC and exterior landscaping are potentially as important to their brand as, say, their advertising campaign or the quality of their products. 

December 31, 2008

Collecting massive amounts of data is a necessary task for retailers. But as the...

March 31, 2007

The business press touts Total Cost of Ownership (TCO) analysis as the “one right way”...