Content about Terminology

By Douglas H. Meal, David T. Cohen, and Lisa L. Rachlin, Ropes & Gray LLP

Retailers, like all businesses, constantly seek to learn more about their customers in order to serve them better. In Tyler v. Michaels Stores, however, the Massachusetts Supreme Judicial Court recently ruled that a simple step taken by many retailers to help achieve this goal – collecting the ZIP codes of their customers at the point of sale – can in some circumstances violate Massachusetts’ consumer protection statute.
   

Chelmsford, Mass. -- The ratio of retail hires to applicants has gone up to the highest number since August 2008, rising to 4.8% in October, according to the Kronos Retail Labor Index. (The Index is defined as the ratio of hires to applications within a given month, expressed as a percentage. A level of 3% means that for every 100 applications received, three hires occurred.)

New York -- Deloitte’s Consumer Spending Index rose in September, aided by a near 11% gain in home prices. The Index tracks consumer cash flow as an indicator of future consumer spending.

Boca Raton, Fla. -- Office Depot announced the launch of Office Depot Merchant Services, an electronic payment processing service for small and medium-sized businesses.