Content about Tealeaf

June 13, 2012

IBM announced it has completed its acquisition of Tealeaf Technology, a provider of digital customer experience management and customer behavior analysis solutions.

Armonk, N.Y. -- IBM announced it has completed its acquisition of Tealeaf Technology, a provider of digital customer experience management and customer behavior analysis solutions.

The acquisition extends IBM’s Smarter Commerce initiative with qualitative analytics software that helps organizations deliver an optimal digital experience to their customers via the web and mobile devices.

May 2, 2012

IBM announced a definitive agreement to acquire Tealeaf Technology, San Francisco, a provider of customer experience analytics software that helps organizations to gain intelligence and react more swiftly to consumer trends in today's digitally transformed marketplace.

Armonk, N.Y. -- IBM  announced a definitive agreement to acquire Tealeaf Technology, San Francisco, a provider of customer experience analytics software that helps organizations to gain intelligence and react more swiftly to consumer trends in today's digitally transformed marketplace. Financial details were not disclosed.

The acquisition is expected to close in second quarter 2012.

December 5, 2011

More than 40% of online conversations about mobile shopping with the top 35 mobile retailers reflected customer frustration during the Thanksgiving weekend, revealing missed opportunities for leading brands, according to a report from Tealeaf.

San Francisco -- More than 40% of online conversations about mobile shopping with the top 35 mobile retailers reflected customer frustration during the Thanksgiving weekend, revealing missed opportunities for leading brands, according to a report from Tealeaf. Even for the most successful mobile retailers, 41% of all online conversations indicated frustration with the mobile shopping experience at the outset of the holiday shopping season.

August 2, 2011

Survey results released by online customer experience management software provider Tealeaf and mobile feedback solution-provider OpinionLab found that the majority of e-business and customer experience professionals feel that the mobile experience is as important as that of a fixed website.

San Francisco -- Survey results released by online customer experience management software provider Tealeaf and mobile feedback solution-provider OpinionLab found that the majority of e-business and customer experience professionals feel that the mobile experience is as important as that of a fixed website.

June 28, 2011

Survey results released Tuesday by online customer experience management firm Tealeaf and conducted by Econsultancy showed that nearly 23% of online revenue is lost annually by U.S. companies due to poor online customer experiences.

San Francisco -- Survey results released Tuesday by online customer experience management firm Tealeaf and conducted by Econsultancy showed that nearly 23% of online revenue is lost annually by U.S. companies due to poor online customer experiences.

September 30, 2010

Retailers who operate in the online channel may have lost more than $44 billion dollars...

September 30, 2010

Retailers who operate in the online channel may have lost more than $44 billion dollars...

September 30, 2010

Retailers who operate in the online channel may have lost more than $44 billion dollars...

July 6, 2010

Retailers understand now, more than ever, if an e-commerce site experiences technical problems, online shoppers could easily make a purchase elsewhere.

Retailers understand now, more than ever, if an e-commerce site experiences technical problems, online shoppers could easily make a purchase elsewhere. In response, companies are upping their game to detect and quickly fix web issues to keep shoppers satisfied and also bring in sales.

For example, online retailer New York City-based Bluefly.com once had an undetected outage on its site for 10 hours where customers could not add items to their shopping carts. The problem caused a big loss in revenue.

December 31, 2006

During the 2006 holiday season, Guitar Center’s e-commerce platform, www.guitarcenter.com, enabled shoppers to redeem gift...