Content about Service

August 19, 2014

Taxi app company Uber introduced a trial service on Tuesday, offering on-demand delivery of medicine, toiletries and other drugstore products.

New York -- Taxi app company Uber introduced a trial service on Tuesday, offering on-demand delivery of medicine, toiletries and other drugstore products.

Uber is testing the "Uber Corner Store" over the next few weeks in parts of Washington, DC.
 

April 29, 2014

Grocery chain H.E.B. tied with the banking business of financial services provider USAA for the top spot in consumer forgiveness.

Waban, Mass. – Grocery chain H.E.B. tied with the banking business of financial services provider USAA for the top spot in consumer forgiveness. Based on a study of 10,000 U.S consumers, the two companies both came in first in the 2014 Temkin Forgiveness Ratings, which rates 268 companies across 19 industries.

April 8, 2014

Paragon Software Systems Inc., a provider of vehicle routing and scheduling optimization solutions, is introducing Paragon HDS (Home Delivery System) to the U.S. market.

Dallas – Paragon Software Systems Inc., a provider of vehicle routing and scheduling optimization solutions, is introducing Paragon HDS (Home Delivery System) to the U.S. market. Paragon HDS is designed to enable home delivery and home service companies to offer more accurate delivery times while improving fleet efficiency.

December 19, 2012

Survey results released by customer experience management firm Empathica Inc. revealed that customer service is the key driver of brand advocacy in retail pharmacy.

Toronto, Ontario, Canada -- Survey results released Wednesday by customer experience management firm Empathica Inc. revealed that customer service is the key driver of brand advocacy in retail pharmacy.

In the survey, during which the Empathica Consumer Insights Panel surveyed consumers on their perception, attitude and opinion towards the retail pharmacy experience, Kroger ranked highest in customer service among both mass and small-chain pharmacies.

April 23, 2012

By Joel Alden, Hana Ben-Shabat, Bobby Wehmeyer and Basil Wuson, A.T. Kearney

By Joel Alden, Hana Ben-Shabat, Bobby Wehmeyer and Basil Wuson, A.T. Kearney

To continuously delight customers, most retailers constantly alter product assortments, adjust prices or service offerings and refocus customer experiences. But how often are these actions based on meaningful consumer insights? When the phrase “consumer insight” is misused to refer to simple market research or interesting tidbits of information, then resulting business actions are often hit-or-miss.

November 30, 2011

Parago, a leading provider of consumer and corporate incentives, announced the launch of a promotional fulfillment service offering designed to reward and communicate to clients’ Spanish-speaking customers in their language of preference.

Lewisville, Texas -- Parago, a leading provider of consumer and corporate incentives, announced the launch of a promotional fulfillment service offering designed to reward and communicate to clients’ Spanish-speaking customers in their language of preference.

September 21, 2011

By Katrina Gosek, director of product marketing, Endeca

By Katrina Gosek, info@endeca.com

June 7, 2011

Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine.

Yonkers, N.Y. -- Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine. In the survey, 65% of the respondents said they are "tremendously annoyed" by rude salespeople and 64% said that they had left a store in the previous 12 months because of poor service.

Consumer Reports also found that 71% of survey respondents were extremely irritated when they couldn't reach a human on the phone.

February 16, 2011

For the first time in six years, the number of consumers who switched service providers as a result of poor customer service declined in 2010, according to the latest edition of an annual consumer behavior study by Accenture.

New York City -- For the first time in six years, the number of consumers who switched service providers as a result of poor customer service declined in 2010, according to the latest edition of an annual consumer behavior study by Accenture.

December 3, 2010

Sam's Club has launched a new service that offers delivery, installation, assembly or set-up of a number of items such as mattresses, televisions, computers, barbecue grills and more.

Bentonville, Ark. -- Sam's Club has launched a new service that offers delivery, installation, assembly or set-up of a number of items such as mattresses, televisions, computers, barbecue grills and more. The chain said it is offering the service for items purchased at more than 600 stores nationwide.

The service is provided by a third-party vendor that will work on both home and business installation. Delivery prices start at $59 and installation is provided at an additional cost.

November 7, 2010

Innotrac Corp., a full-service provider of product fulfillment, order processing and customer care services for...

October 31, 2010

Managing facilities at the local level for large, national chains continues to be a...

August 30, 2010

For more than two years now, retail facility managers have been hunkering down; deferring maintenance and postponing facility upgrades until the economy shows signs of improvement.

By Monte Boyer, Monte.A.Boyer@jci.com

May 31, 2010

As Coldwater Creek has expanded over the years, the number of calls received by...

January 6, 2010

Access Display Group, a leading designer and manufacturer of signage fixtures and visual merchandising display...

October 19, 2009

A new study from RightNow to investigate online shoppers' attitudes towards the technology used for...

October 14, 2009

Amazon.com said Thursday that people in New York, Las Vegas and five other U.S. cities...

September 30, 2008

Exterior maintenance is an ongoing challenge for all retailers, particularly during the winter months...

Exterior maintenance is an ongoing challenge for all retailers, particularly during the winter months when many chains have to contend with snow and ice removal. Kevin Dent, CEO of DENTCO, a national exterior services management company, spoke with

Does exterior service get the respect it deserves in the retail community? 

February 29, 2008

Routine maintenance calls, service calls or critical emergency services—managing the what, when and where...

January 21, 2008

Ann Arbor, Mich., ...