Retailers usually measure
the success of project spending by ROI, or "return on investment." ROI measures how many dollars you get back for every dollar you invest. This is a prudent and necessary way of justifying investment in things like IT systems, facilities and processes.
But not everything of value can be measured by simple dollars and cents. How do you measure the return on hope given to hundreds of thousands of disadvantaged children, both in the United States and around the world?