Content about Returning

February 27, 2013

By Oren Betzaleli, EVP, head of product and marketing, Retalix

By Oren Betzaleli, EVP, head of product and marketing, Retalix

As smartphones and tablets continue to infiltrate the market, they are increasingly changing the way people interact with each other, receive information, and expect to be served by retailers and service providers. As a result, more and more retailers are starting to offer self-service mobile applications as a popular means to manage customer interaction and relationships.

Retailer-Owned vs. Consumer-Owned Self-Service

January 15, 2013

IBM Study: Shoppers open to online and in-store shopping

Shoppers diversifying the way they shop for and acquire goods, becoming increasingly open to buying both online and in-store depending on their needs at time of purchase.

New York -- Shoppers diversifying the way they shop for and acquire goods, becoming increasingly open to buying both online and in-store depending on their needs at time of purchase. While more than 80% of shoppers chose the store to make their last non-grocery purchase, only half are committed to returning there next time they buy. These are among the findings of a new IBM study of global consumers.

December 4, 2012

NRF: Return fraud to cost retailers $2.9 billion this holiday season

Retailers will lose an estimated $8.9 billion to return fraud this year, and $2.9 billion during the holiday season alone, according to the National Retail Federation’s 2012 Return Fraud Survey.

Washington, D.C. -- Retailers will lose an estimated $8.9 billion to return fraud this year, and $2.9 billion during the holiday season alone, according to the National Retail Federation’s 2012 Return Fraud Survey. Overall, retailers estimate 4.6% of holiday returns are fraudulent.

December 3, 2012

Nine Tactics Consumers Use to Make Fraudulent Returns

By Tom Rittman, Theretailequation.com

The holiday season is often considered the most wonderful time of year, but as retail sales soar, so do returns. And don’t be fooled by a seemingly valid receipt. Savvy fraudsters know how to prey on holiday cheer costing retailers thousands of dollars in fraudulent returns and exchanges.

June 5, 2012

NRF: Organized retail crime continues to rise

The number of retailers that fell victim to organized retail crime groups increased in the past year, according to the National Retail Federation’s Organized Retail Crime Survey.

Washington, D.C. -- The number of retailers that fell victim to organized retail crime groups increased in the past year, according to the National Retail Federation’s Organized Retail Crime Survey.

Of the 125 retail companies surveyed for NRF’s eighth annual survey, a record-setting (96%) said their company has been the victim of organized retail crime in the past year, up from 94.5% last year. Another 87.7% said ORC activity in the United States has grown over the past three years.

May 29, 2012

Leveraging the 13 Seasons of Retail to Achieve Consumer Centricity

By David Kudas and Russell Parker, JDA Software

By David Kudas and Russell Parker, JDA Software

February 27, 2012

Returns Take the Lead in 2012

By Ken Burkeen, UPS

By Ken Burkeen, pr@ups.com

January 11, 2012

Kurt Salmon finds retailers fall short on online returns

Although online sales grew 15% from 2010 to 2011, many retailers' online ordering, shipping and returns processes failed to keep pace, according to management consultancy Kurt Salmon's rankings of 50 retailers.

New York City -- Although online sales grew 15% from 2010 to 2011, many retailers' online ordering, shipping and returns processes failed to keep pace, according to management consultancy Kurt Salmon's rankings of 50 retailers.

November 10, 2011

NRF survey: Return fraud to cost retailers $3.5 billion this holiday season

Survey results released Thursday by the National Retail Federation found that fewer retailers expect return fraud rates to grow this holiday season, due in part to stronger checks and balances and to enhanced return policies.

Washington, D.C. -- Survey results released Thursday by the National Retail Federation found that fewer retailers expect return fraud rates to grow this holiday season, due in part to stronger checks and balances and to enhanced return policies.

March 30, 2011

Watson and the retailer’s dilemma

By Chuck Densinger & Mason Thelen, IBM

By Chuck Densinger, chuck.densinger@us.ibm.com & Mason Thelen mason.thelen@us.ibm.com

Question: Which computer system can provide retailers with unprecedented insight into how to serve their customers better?

Answer: Watson.

February 23, 2011

Creating customer-centric service at the return counter

More and more retailers are seeking innovative ideas to deliver customer service excellence at the return desk in an attempt to set them apart from the competition and make a first-rate impression with consumers.

By Robert E. Walters, bwalters@theretailequation.com

February 14, 2011

Survey: More than one-third of consumers not happy with return policies

More than one-third of customers who returned gifts they received this past holiday season were not satisfied with their return experiences, according to a new study released by MarketTools, which provides software and services for market research and enterprise feedback management.

San Francisco -- More than one-third of customers who returned gifts they received this past holiday season were not satisfied with their return experiences, according to a new study released by MarketTools, which provides software and services for market research and enterprise feedback management.

The study found that of those not satisfied with the return process, 32% cited the retailer’s return policy as the main source of angst, 23% were unhappy with the form of refund the retailer provided, and 22% were dissatisfied with long lines.

December 13, 2010

Are you using your store space wisely?

Retail is a continuously evolving, competitive industry driven by consumer demand.

By Mike Humphreys, mike.humphreys@galleria-rts.com

November 30, 2010

The Evolving Role of "Gut Instincts" in Retail

he retail industry might just be the last bastion of the gut instinct.

By Michael Haydock

The retail industry might just be the last bastion of the gut instinct.

In my 20 years working with apparel merchants, department stores and big box companies, I've seen bosses make bet-the-company decisions on little more than a "feeling." Retailing is that kind of a business - it's filled with wonderful visionaries who have an uncanny sixth sense for the nascent trend - or, the moment when a powerful trend is about to falter.

November 24, 2010

Study: Retailers’ return policies not user friendly

A study of some of the country’s largest retailers’ return policies has found significant failings, according to CrossView, a premier provider of cross-channel commerce solutions.

Santa Clara, Calif. -- A study of some of the country’s largest retailers’ return policies has found significant failings, according to CrossView, a premier provider of cross-channel commerce solutions.

November 8, 2010

NRF report: Holiday return fraud to cost retailers $3.7 billion

A report released Tuesday by the National Retail Federation said that the retail industry is...

September 29, 2010

Container Store and Intuit partner to eliminate receipts

The Container Store said Thursday it has established a partnership with QuickReceipts, new from Intuit,...

Coppell, Texas The Container Store said Thursday it has established a partnership with QuickReceipts, new from Intuit, to automatically collect, store and organize customers receipts from stores and the retailer’s website.

September 13, 2010

Retail Equation receives patent for providing consumer warnings via return authorization systems

The Retail Equation, an industry leader in retail transaction optimization solutions, received an important patent...

August 31, 2010

Focus on: Preventing Return Fraud

Return fraud and abuse is a year-round challenge, with estimates of industry losses ranging...

October 29, 2009

Survey: Holiday-related return fraud to cost retailers $2.7 billion

According to NRF’s annual Return Fraud Survey, completed by loss-prevention executives at 134 retail companies,...

December 9, 2008

Report: Shoppers Feel Return Policies Are Fair

With an eye on customer service, more retailers plan to be more lenient with their...

November 30, 2008

Zappos: Returns With a Smile

This is the make-or-break month for retail survival: Every sale, every expense, every competitive...

September 30, 2008

Eye on Loss Prevention

Based on our 2008 work, we have one resounding answer. The number of people who...

July 31, 2008

Returns Management Gets Smart

Retail forensics has turned the returns counter into a potential CSI episode—either a customer-service...

May 31, 2008

RILA: Protecting customer data is top of mind for retailers

Retailers now more than ever are viewing the issues of privacy and security as strategic...