Content about Retailing

April 17, 2014

L.L.Bean was ranked number one in online customer service in March 2013.

New York - L.L.Bean was ranked number one in online customer service in March 2013. According to monthly benchmark analysis from customer service analysis provider StellaService, LLBean.com showed strength in email and returns, besting all other retailers in those specific service areas.

April 16, 2014

Today, consumers have more information sources to help them make purchasing decisions. Smartphones, tablets, social media and the Internet — combined with traditional shopping channels like magazines and direct mail — means that deal-finding and comparison-shopping methods are almost always at consumers’ fingertips.

By Rodney Mason, CMO, parago

Today, consumers have more information sources to help them make purchasing decisions. Smartphones, tablets, social media and the Internet — combined with traditional shopping channels like magazines and direct mail — means that deal-finding and comparison-shopping methods are almost always at consumers’ fingertips. As a result, shoppers are making their purchases faster.

April 16, 2014

Susser Holdings opened two new Stripes convenience stores during the first quarter of fiscal 2014 and acquired 47 convenience stores at the end of January 2014 that are currently operating under the Sac-N-Pac brand.

Corpus Christi, Texas -- Susser Holdings opened two new Stripes convenience stores during the first quarter of fiscal 2014 and acquired 47 convenience stores at the end of January 2014 that are currently operating under the Sac-N-Pac brand. The company has acquired one additional convenience store to date in the second quarter, and currently has 17 under construction.

April 15, 2014

The retail industry has seen its fair share of challenges in recent years with decreased foot traffic through stores as consumers move online to purchase products. Regardless of where consumers purchase goods, returns are an issue with the NRF estimating the amount of merchandise returned in 2013 totaling $267.3 billion.

By Jim Rallo, president, retail supply chain group, Liquidity Services Inc.

The retail industry has seen its fair share of challenges in recent years with decreased foot traffic through stores as consumers move online to purchase products. Regardless of where consumers purchase goods, returns are an issue with the NRF estimating the amount of merchandise returned in 2013 totaling $267.3 billion.

April 15, 2014

Signet Jewelers’ $1.4 billion deal to acquire 90-year-old jewelry mainstay Zales made big headlines back in February. But reporters, analysts and investors were not the only ones paying attention to the pending purchase — as soon as they heard the news, mall managers and mall-based jewelers knew the King Kong of retail jewelry had just been born.

By Michael Lebowitz, director of jewelry, White Pine Jewelry Solutions

April 14, 2014

A few months ago, Amazon.com made a disruptive splash in the world of home delivery with the announcement of its drone project.

A few months ago, Amazon.com made a disruptive splash in the world of home delivery with the announcement of its drone project. The new Amazon Dash mobile ordering device for AmazonFresh customers may not be as attention-grabbing as unmanned aircraft bringing goods to your door, but its potential to disrupt how consumers select and purchase items is much greater.

April 9, 2014

Dollarama Inc. reported an increase in sales, net earnings and same-store sales for the fourth quarter and fiscal year 2014, compared to the same periods in the prior year.

Montreal – Dollarama Inc. reported an increase in sales, net earnings and same-store sales for the fourth quarter and fiscal year 2014, compared to the same periods in the prior year. During the fourth quarter, net earnings rose 8% to $83 million from $77.1 million.

Meanwhile, sales rose 4% to $582.3 million from $561.9 million and same-store sales grew 1.1%. The addition of 89 net new stores, increases in same-store sales and average transaction size helped drive overall sales growth.

April 8, 2014

Fast-evolving digital technologies, including mobile devices, social networks, apps and other forms of e-commerce, have forever changed how consumers shop.

By Dave Bruno, Director of Product Marketing, JDA Software

April 7, 2014

Retailers are bending over backwards to meet the growing demands of today’s ever-connected consumer; however, most are still coming up short. The traditional rinse-and-repeat practices — slashing prices, offering free shipping and promoting exclusive products — aren’t winning over fickle consumers or helping gain a leg up on the competition.

By Gary Ambrosino, TimeTrade Systems

Retailers are bending over backwards to meet the growing demands of today’s ever-connected consumer; however, most are still coming up short. The traditional rinse-and-repeat practices — slashing prices, offering free shipping and promoting exclusive products — aren’t winning over fickle consumers or helping gain a leg up on the competition.

April 3, 2014

Family Dollar is rolling out electronic article surveillance (EAS) loss prevention technology from Checkpoint Systems across the retailer's more than 8,000 stores nationwide.

Thorofare, N.J. -- Family Dollar is rolling out electronic article surveillance (EAS) loss prevention technology from Checkpoint Systems across the retailer's more than 8,000 stores nationwide. It is one of the fastest roll-outs in the industry, with 3,500 installations already completed and deployments in 120 more stores each week, according to Checkpoint.

March 27, 2014

Rapid advances in omnichannel technology in the past several years have radically changed the nature of POS. Instead of serving as simple transaction execution devices, POS systems now serve as links to a customer’s loyalty and behavioral history across all channels. In many instances, POS platforms also need to extend to mobile and customer self-service devices, connect to social networks and otherwise extend beyond standard fixed terminals.

March 24, 2014

WinCo Foods LLC will open its newest discount supermarket on March 27.

Boise, Idaho - WinCo Foods LLC will open its newest discount supermarket on March 27. The 88,000-sq.-ft. store is the company's second in Bakersfield and reflects WinCo's newer décor package creating a solid, clean feel, which highlights the product, including the hundreds of new WinCo Foods private label items the company has recently introduced.  

March 19, 2014

We shop almost every day – picking something up at the drug store or buying lunch, clothes shopping or getting groceries, looking for a gift or checking out a promotion – and we are doing this on the way to work, at work, at night while watching TV, online, at a store and increasingly across mobile devices. There is one thing that unites consumers in all of these instances: we expect the experience to be unified, personalized, constant, connected and, above all, seamless.

By Dave Richards, Accenture Retail

We shop almost every day – picking something up at the drug store or buying lunch, clothes shopping or getting groceries, looking for a gift or checking out a promotion – and we are doing this on the way to work, at work, at night while watching TV, online, at a store and increasingly across mobile devices. There is one thing that unites consumers in all of these instances: we expect the experience to be unified, personalized, constant, connected and, above all, seamless.
 

March 17, 2014

According to a recent IBM report, retailers should no longer feel threatened by the practice of retail showrooming. Agreed, and also great news for traditional brick-and-mortar retailers.

By David Coleman, CEO and founder, Brandoogle

According to a recent IBM report, retailers should no longer feel threatened by the practice of retail showrooming. Agreed, and also great news for traditional brick-and-mortar retailers.

Retail showrooming is a known margin killer.

March 14, 2014

Chain Store Age’s 32nd annual Retail Store of The Year design competition recognizes the best in retail and restaurant design from around the world, as well as achievements in sustainability and in-store digital innovation. All the winning stores and restaurants are featured in this exclusive report.

March 6, 2014

Following a bitterly cold and stormy January that left many retailers with disappointing monthly sales figures, February’s sales results were generally s bit more encouraging.

New York – Following a bitterly cold and stormy January that left many retailers with disappointing monthly sales figures, February’s sales results were generally a bit more encouraging. Chain store sales posted a gain of 2.7% for the fiscal month of February on a year-over-year basis, according to a tally of comparable-store sales compiled by the International Council of Shopping Centers.

March 5, 2014

E-Commerce China Dangdang Inc., a business-to-consumer e-commerce company in China, has entered into a strategic partnership with Yhd.com, whereby each company launches a flagship channel on the other's platform.

Beijing - E-Commerce China Dangdang Inc., a business-to-consumer e-commerce company in China, has entered into a strategic partnership with Yhd.com, whereby each company launches a flagship channel on the other's platform. Yhd.com is a business- to-consumer e-commerce platform for food, beverages and imported food products in China and is majority owned by Wal-Mart Stores Inc.

March 4, 2014

Think brick-and-mortar retail is doomed in an increasingly digital world? Visit Sephora, where consumers line up to sample the dizzying array of beauty products. Watch as a bunch of excited kids go through the rounds at Build-A-Bear-Workshop. Listen as a pharmacist at Walgreens gives some advice to a harried mom whose kids are coming down with something. Stop in at H-E-B, Whole Foods Market or some other great supermarket and breathe in the tantalizing aromas. Fool around with the latest gadgets at Apple or one of the new generation of AT&T and Verizon stores.

February 28, 2014

Same-store sales and strong performance at new stores helped drive impressive net come and revenue growth at Sprouts Farmers Markets Inc. during the fourth quarter and fiscal year 2014.

Phoenix – Same-store sales and strong performance at new stores helped drive impressive net come and revenue growth at Sprouts Farmers Markets Inc. during the fourth quarter and fiscal year 2014. On a year-over-year basis, net earnings more than doubled to $9.3 million from $5.9 million in the quarter and almost tripled to $51.3 million from $19.5 million.

February 24, 2014

HP is releasing a Windows 8.1 tablet-based POS solution designed to make it easy for small business retailers to effectively manage their business and cut operating costs.

Palo Alto, Calif. -- HP is releasing a Windows 8.1 tablet-based POS solution designed to make it easy for small business retailers to effectively manage their business and cut operating costs. The HP TX1 POS solution provides the ability to run essential POS applications and popular productivity applications.

February 24, 2014

An overwhelming majority (79%) of shoppers say they shop at their favorite retailers/brands because they trust the brand, according to a survey of 15,000 online shoppers by the PwC US Retail & Consumer practice.

New York – An overwhelming majority (79%) of shoppers say they shop at their favorite retailers/brands because they trust the brand, according to a survey of 15,000 online shoppers by the PwC US Retail & Consumer practice.  In other survey findings, 37% of U.S. shoppers do not use their smartphone for shopping because of security concerns, and 61% noted deals and promotions as the reason for following a brand’s social media site.

February 21, 2014

Tile Shop Holdings Inc. swung from a net loss to profit during the fourth quarter of fiscal 2013, but still reported a net loss for the full fiscal year.

Minneapolis – Tile Shop Holdings Inc. swung from a net loss to profit during the fourth quarter of fiscal 2013, but still reported a net loss for the full fiscal year. During the fourth quarter, Tile Shop reported net earnings of $1.4 million compared to a net loss of $35.8 million to the same period a year earlier.

February 20, 2014

Conn’s Inc. released preliminary fourth quarter net sales and same-store sales results for its retail segment that suggest strong financial performance.

The Woodlands, Texas – Conn’s Inc. released preliminary fourth quarter net sales and same-store sales results for its retail segment that suggest strong financial performance. On a year-over-year basis, Conn’s net sales for the fourth quarter of fiscal 2014 were an estimated $301.6 million, increasing $93.3 million, or 44.8%, from the same period last year.

February 20, 2014

StopLift Checkout Vision Systems is introducing the Self-Checkout Accelerator, which is designed to immediately flag unscanned merchandise at the checkout and alert the attendant before the customer leaves the checkout, improve customer service at the self-checkout, and prevent false alerts and interventions.

Cambridge, Mass. - StopLift Checkout Vision Systems is introducing the Self-Checkout Accelerator, which is designed to immediately flag unscanned merchandise at the checkout and alert the attendant before the customer leaves the checkout, improve customer service at the self-checkout, and prevent false alerts and interventions.  

February 18, 2014

In recent years, retailers have aggressively implemented in-store systems to track customers’ every move from the moment they enter till the moment they leave (hopefully including a trip through a checkout lane).

In recent years, retailers have aggressively implemented in-store systems to track customers’ every move from the moment they enter till the moment they leave (hopefully including a trip through a checkout lane). Specific details such as how long customers spend in front of a display are also carefully monitored and analyzed. Technology now allows retailers to keep tabs on what customers do in the store almost as rigorously as they follow customer actions online.