Content about Retail Insights

April 18, 2014

If retailers want to address credit card breaches head-on, then they need to join the leaders already taking their systems off the radar of advanced malware based attacks — especially any retailer that's seen repeated attacks, which illustrate that traditional IT defenses simply don't cut the mustard.

By Mark Bower, Voltage Security

April 15, 2014

Signet Jewelers’ $1.4 billion deal to acquire 90-year-old jewelry mainstay Zales made big headlines back in February. But reporters, analysts and investors were not the only ones paying attention to the pending purchase — as soon as they heard the news, mall managers and mall-based jewelers knew the King Kong of retail jewelry had just been born.

By Michael Lebowitz, director of jewelry, White Pine Jewelry Solutions

April 7, 2014

EuroShop 2014, coined “the world’s largest retail trade fair,” is a chance to see the industry’s “What’s Next” and to discover the areas that global retail thought leaders have placed as priorities in the creation of state-of-the-art experiences.

By Ken Nisch, JGA

March 14, 2014

Amazon Prime’s recent decision to raise its annual membership fee probably didn’t come as a surprise to anyone within the online retail or subscription e-commerce industries. The company had been talking about increasing its subscription fees by $20 to $40 since at least January, so the biggest news might have been the price point Amazon chose.

By Tom Caporaso, CEO of Clarus Marketing

Amazon Prime’s recent decision to raise its annual membership fee probably didn’t come as a surprise to anyone within the online retail or subscription e-commerce industries. The company had been talking about increasing its subscription fees by $20 to $40 since at least January, so the biggest news might have been the price point Amazon chose.

February 6, 2014

Increasingly, commercial heating, ventilation and air-conditioning (HVAC) and other building management systems in retail stores are connected to the Internet. And as recent events have shown, such systems (often called “smart systems”) also raise big security implications.

By Dwayne Melancon, chief technology officer, Tripwire

February 5, 2014

The data breach that struck our company spotlighted the sophistication of criminal hacker networks operating across the globe.

By John Mulligan, executive VP and CFO, Target

January 20, 2014

Custora has released its Holiday 2013 E-Commerce Recap, which is based on the company’s real-time dashboard aggregating data from over 100 U.S. retailers.

By Netta Kelvis, head of marketing, Custora

[Editor’s Note: Custora has released its Holiday 2013 E-Commerce Recap, which is based on the company’s real-time dashboard aggregating data from over 100 U.S. retailers. Here's a blog post by Custora’s head on marketing summarizing the recap's highlights.]  

January 15, 2014

Yet again, the attackers have gained access to sensitive data. The industry has to understand that incomplete approaches to protecting data that leave it exposed at some vulnerable point in its life will result in a breach. It's merely a matter of time.

By Mark Bower, VP, Voltage Security

December 12, 2013

The recession took a major toll on the retail real estate sector but, despite waffling consumer confidence, the sector continues to improve. Retail now accounts for 19% of total U.S. investment volume year-to-date 2013.

The recession took a major toll on the retail real estate sector but, despite waffling consumer confidence, the sector continues to improve. Retail now accounts for 19% of total U.S. investment volume year-to-date 2013.

Retail experts from Jones Lang LaSalle predict four key forces that will drive an increase in the retail transaction market during 2014:

1. Strengthening Fundamentals  

December 3, 2013

Leslie Hand comments on Jeff Bezos’ announcement (on Sunday night’s “60 Minutes) that Amazon is developing a drone-based package-delivery service, and on Black Friday weekend sales.

By Leslie Hand, research director, IDC Retail Insights

December 2, 2013

This year, Black Friday gave us a taste of what to expect for the remainder of the holiday selling season: intense competition, deep discounts, and choppy mall traffic. Earlier store openings drove heavy traffic, which dissipated and then bounced through the day.

By Ike Boruchow, analyst, Sterne Agee, New York

This year, Black Friday gave us a taste of what to expect for the remainder of the holiday selling season: intense competition, deep discounts, and choppy mall traffic. Earlier store openings drove heavy traffic, which dissipated and then bounced through the day.

November 20, 2013

As another holiday season is upon us, retailers are aiming to spread the cheer by opening stores on Thanksgiving Day and offering 'sneak peeks' of deals in advance of Black Friday.

By Ali Lipson, senior retail and apparel analyst, Mintel

November 14, 2013

Three quarters of results and a hat-trick of disappointments — Walmart U.S. again failed to achieve its guidance of flat comps in Q3, reporting a decline of 0.3%.

By Stephen Springham, senior retail analyst at Planet Retail

Three quarters of results and a hat-trick of disappointments — Walmart U.S. again failed to achieve its guidance of flat comps in Q3, reporting a decline of 0.3%. This was not entirely unexpected as an already fragile consumer environment has not been helped by the government shutdown.

August 28, 2013

Urbi et Orbi (The City and The World): The phrase is not just the theme of an annual speech from the Pope, but also summarizes what’s taking place in retail across North America: urbanization and globalization.

Urbi et Orbi (The City and The World): The phrase is not just the theme of an annual speech from the Pope, but also summarizes what’s taking place in retail across North America: urbanization and globalization.  

August 23, 2013

After the larger-than-expected 12% drop in quarterly revenue J.C. Penney posted on Tuesday, I believe that the company’s time is running out.

By Kathy Gersch, VP at Kotter International kathy@kotterinternational.com

August 15, 2013

By Stephen Springham, senior retail analyst Planet Retail

By Stephen Springham, senior retail analyst Planet Retail
 
After the horror show of Q1, Walmart had so much to prove domestically in Q2. And it has again come up short. A U.S. comp store decline of 0.3% was below earlier management of a 0.2% decline, guidance that was endorsed as recently as the Annual Shareholder Meeting in June. This marks the second quarter that U.S. comps have been both in negative territory and below guidance. Those accusing Walmart of ‘crying wolf’ in its bullishness (ourselves included) may feel vindicated.

August 13, 2013

Sterne Agee chief economist Lindsey M. Piegza comments on July retail sales gain of 0.2%:

Sterne Agee chief economist Lindsey M. Piegza comments on July retail sales gain of 0.2%:

Headline retail sales rose 0.2% in July, slightly less than expected but last month’s sales were revised up two-tenths from 0.4% to 0.6%. This is the fourth consecutive monthly increase in retail sales. Excluding autos, retail sales rose 0.5%, the strongest monthly gain since February.

June 7, 2013

J.C. Penney has a lot riding on its new home department makeover.

J.C. Penney has a lot riding on its new home department makeover. Industry analysts say the revamp, a central element of former CEO Ron Johnson’s plan to transform the chain, is critical to the department store’s future. Home represented 12% of Penney’s sales in 2012, down from 15% in 2011. It was the worst performing category last year.

June 6, 2013

As fans of the late ’90s Ben Affleck-Matt Damon film “Good Will Hunting” know, Cambridge, Mass., is often viewed as the province of what are locally referred to as “smaht kids.”

As fans of the late ’90s Ben Affleck-Matt Damon film “Good Will Hunting” know, Cambridge, Mass., is often viewed as the province of what are locally referred to as “smaht kids.” I was privileged to be surrounded by “smaht kids” (or their grown-up equivalent) during the recent MIT Sloan CIO Symposium, which was held at Kresge Auditorium on the MIT campus in Cambridge. While there, I got to listen to their insights on how the evolution of IT and business is dramatically changing the role of the CIO.

May 6, 2013

Most incoming CEO’s put together a ‘100-day plan’ as they embark on the new role. In the case of Mr. Ullman, it is his second 100-day plan at J.C. Penney.

By Greg Caster, managing director, Accenture Retail

Most incoming CEO’s put together a ‘100-day plan’ as they embark on the new role. In the case of Mr. Ullman, it is his second 100-day plan at J.C. Penney. But the world and company is very different from December 2004 when he wrote his first plan, and this one will be written in the knowledge that he is the interim CEO for a company in crisis.

May 1, 2013

Probably the most important bit of news for bricks-and-mortar retailers that broke over the past week is that the Senate voted to move forward with the Marketplace Fairness Act.

By Garrick Brown, research director, Terranomics

April 23, 2013

By Leslie Hand, research director, IDC Retail Insights

Ron Johnson's highly publicized short tenure at J.C. Penney, or JCP, as it was rebranded, will certainly make it into the textbooks and graduate theses on what to do and what not to do when undertaking a significant retail business transformation. The primary failure was not putting customer needs first in what promised to be an excellent long term strategy. Oops — forget the customer in an omni-channel customer strategy?

What a colossal mistake!

April 11, 2013

Here are the five lessons I learned from the J.C. Penney debacle — unfortunately we knew all of this before Ron took his ideas to market.

By Ellis Verdi, president of the NYC advertising agency DeVito/Verdi

Here are the five lessons I learned from the J.C. Penney debacle — unfortunately we knew all of this before Ron took his ideas to market.

April 9, 2013

In 2000, the average tenure of a CEO was 10 years. In 2008, it was down to eight and half, signaling a slightly higher degree of corporate and brand accountability by boards and shareholders.

By Robert Passikoff, president, Brand Keys

In 2000, the average tenure of a CEO was 10 years. In 2008, it was down to eight and half, signaling a slightly higher degree of corporate and brand accountability by boards and shareholders. Ron Johnson, the now former-CEO of J.C. Penney, only lasted 17 months.

April 2, 2013

Here’s an interesting take on pop-up stores by Felicity Pogson, associate design director, interiors, Dalziel & Pow, London: