Content about Outsourcing

December 2, 2013

Chain Store Age recently had the chance to discuss the increasing prevalence of information technology outsourcing (ITO) in the retail industry with Vijay Iyer, senior VP and global head at international technology and services provider HCL America Inc. Iyer explained how outsourcing various IT functions can help retailers better control technology cost and performance.

Is ITO becoming prevalent among retailers?

November 11, 2013

Information technology outsourcing (ITO) enables organizations to cut labor and infrastructure costs, improve operating efficiencies and increase flexibility in the IT department.

Information technology outsourcing (ITO) enables organizations to cut labor and infrastructure costs, improve operating efficiencies and increase flexibility in the IT department. Although certain aspects of retailing are ideally suited to out-of-house automation via ITO, the retail industry as a whole has not embraced ITO as much as some other industries.

January 22, 2013

BJ’s taps LogicSource for print procurement and management

Norwalk, Conn. -- BJ’s Wholesale Club has reached a multi-year agreement with LogicSource Inc. to provide enhanced print procurement and management services that will deliver significant cost savings to BJ’s. Terms were not disclosed.

LogicSource will provide onsite co-sourcing for all of BJ’s print procurement needs by collaborating with BJ’s to identify new potential supply chain partners and procurement efficiencies.

December 27, 2012

Is your company’s selection process for a service provider exposing you to a higher degree of liability? As an expert witness of risk and liability in exterior maintenance services, I’ve reviewed hundreds of cases whose outcomes would surprise and challenge how many facility managers and property owners review Request for Proposals (RFPs) and select their service provider (SP).

July 17, 2012

Nearly one-third of distribution centers (DCs) are entirely outsourced, according to the Supply Chain Metrics Report by the Tompkins Supply Chain Consortium.

Raleigh, N.C. -- Nearly one-third of distribution centers (DCs) are entirely outsourced, according to the Supply Chain Metrics Report by the Tompkins Supply Chain Consortium.

November 29, 2011

By Julie S. Lucht, Perkins Coie LLP

By Julie S. Lucht, JLucht@perkinscoie.com

September 27, 2011

How does NCR define managed services in the retail environment?

Managed services providers offer retailers a single, 24/7 point of contact that is accountable for monitoring store infrastructure and providing high availability of assets. This is critical to improve operations, control overall IT infrastructure costs and offer consumers a positive experience.


September 16, 2011

The outsourcing of real estate and facilities management (REFM) activities is expected to expected to hold steady or increase, according to the inaugural KPMG 2011 global real estate and facilities management outsourcing pulse survey.

New York City -- The outsourcing of real estate and facilities management (REFM) activities is expected to expected to hold steady or increase, according to the inaugural KPMG 2011 global real estate and facilities management outsourcing pulse survey. Among the buyers of REFM services, 50% said they plan to increase outsourcing over the next one to two quarters. Longer term, over the next 12 months, 44% of buyers plan to increase their REFM outsourcing

March 23, 2011

By Will Ruiz, managing director, HP Enterprise Services

By Will Ruiz,  will.ruiz@hp.com

December 9, 2010

Today, retail companies have realized that projecting a consistent and positive brand image to their customers is a major factor in achieving customer satisfaction.

By Jay Leyden, jay.leyden@fmfacilitymaintenance.com

Today, retail companies have realized that projecting a consistent and positive brand image to their customers is a major factor in achieving customer satisfaction. That means everything from lighting standards and cleanliness to HVAC and exterior landscaping are potentially as important to their brand as, say, their advertising campaign or the quality of their products. 

September 7, 2010

Earlier this year, the world’s largest retailer, Wal-Mart Stores, agreed to turn over purchasing operations for certain apparel lines and other goods to Li & Fung, the world’s largest sourcing agent.

By Peter Brown and Jeremy Rubman, Kurtsalmon.com, Jeremy.Rubman@kurtsalmon.com

August 24, 2010

The percentage of consumers being funneled to call centers located in a foreign country declined...

March 1, 2010

By Frank Schools, www.tatumllc.com

For many retailers nationwide, 2009 will be remembered as one of the worst in recent history. In fact, the recession shattered consumer confidence and subsequently retail sales at nearly every level.

Shuttered storefronts and liquidation sales have also become extremely familiar sights with many retailers responding with even more cost cutting. But at this point, is there really any more cost cutting to be done?

January 26, 2009

Michaels Stores has reached an agreement with Tata Consultancy Services to co-source various functions, initially...

June 30, 2008

Facilities management is gaining status as a key component of a retailer’s overall brand...

March 31, 2008

When Ratner Cos. wanted to centralize its point-of-sale (POS) system, it quickly realized it...

September 30, 2007

More companies are considering green credentials when selecting outsourcing companies, according to a recent study...

April 30, 2007

The small-box construction track at SPECS/2007 was designed for retailers with smaller store formats. Sessions...

February 28, 2007

Much to Ultimate Electronics’ delight, shoppers spent $20.1 billion on consumer electronics and appliances during...