Content about Operations

April 18, 2014

Chipotle Mexican Grill said it will hike prices for the first time in three years, saying that customer loyalty will insulate the chain from pricing fallout.

Denver -- Chipotle Mexican Grill said it will hike prices for the first time in three years, saying that customer loyalty will insulate the chain from pricing fallout.

New menu boards reflecting the 3%-5% higher prices will be in place at all restaurants by this summer, said Chipotle.

April 18, 2014

Three months after the country’s largest arts and crafts chain revealed that its namesake and subsidiary stores had been hacked in what promised to be a major payment card security breach, Michaels Stores revealed late Thursday that 2.6 million cards were likely affected in the attack.

Irving, Texas -- Three months after the country’s largest arts and crafts chain revealed that its namesake and subsidiary stores had been hacked in what promised to be a major payment card security breach, Michaels Stores revealed late Thursday that 2.6 million cards were likely affected in the attack.

April 18, 2014

REI has committed to having all of its electricity from renewable sources. The retailer already has 26 solar electric systems generating clean power and a program designed to invest in energy efficiency.

Seattle -- REI has committed to having all of its electricity from renewable sources. The retailer already has 26 solar electric systems generating clean power and a program designed to invest in energy efficiency. Now, REI is buying certified renewable energy certificates (RECs) as part of its strategy to green the energy that powers more than 130 stores, two distribution centers and its headquarters.

April 18, 2014

The rapid adoption of Walgreens’ Balance Rewards loyalty program, with nearly 80 million members, has earned the chain a ranking among top business technology innovators in the U.S.

Deerfield, Ill. -- The rapid adoption of Walgreens’ Balance Rewards loyalty program, with nearly 80 million members, has earned the chain a ranking among top business technology innovators in the U.S.

Walgreens is ranked No. 60 on the 2014 InformationWeek Elite 100.

April 17, 2014

Leonard Riggio, chairman of Barnes & Noble Inc., has sold 3.7 million shares of Barnes & Noble common stock.

New York -- Leonard Riggio, chairman of Barnes & Noble Inc., has sold 3.7 million shares of Barnes & Noble common stock. After the sale, his holdings are expected to represent approximately 20% of Barnes & Noble’s common stock outstanding.

Riggio said the sale is part of his long-term financial and estate planning and that he has no plans to sell more stock this calendar year.

April 17, 2014

Rob Price, senior VP marketing and advertising and chief marketing officer for CVS/pharmacy, has left the company to pursue a new role.

Woonsocket, R.I. — Rob Price, senior VP marketing and advertising and chief marketing officer for CVS/pharmacy, has left the company to pursue a new role.   

“Rob led the retail marketing team during a period of tremendous growth and strong financial performance and brought numerous positive changes to the business. We thank Rob for his important contributions and wish him the best of luck in the next phase of his career,” the company stated.

April 17, 2014

DSW Inc. has appointed Mary Meixelsperger as CFO effective May 1.

Columbus, Ohio -- DSW Inc. has appointed Mary Meixelsperger as CFO effective May 1. Meixelsperger replaces Douglas Probst, who is retiring from DSW on the same day.

April 17, 2014

Focus on Energy, Wisconsin utilities' statewide program for energy efficiency and renewable energy, recognized Walgreens’ strong efforts in 2013 for reducing its energy usage across Wisconsin through the Chain Stores and Franchises Program.

Madison, Wis. -- Focus on Energy, Wisconsin utilities' statewide program for energy efficiency and renewable energy, recognized Walgreens’ strong efforts in 2013 for reducing its energy usage across Wisconsin through the Chain Stores and Franchises Program.

Focus on Energy recently presented Walgreens representatives with a $500,000 incentive check at the Edison Electric Institute National Key Accounts Workshop in Orlando, Fla.

April 17, 2014

Harris Teeter announced Thursday it has launched a new, yearly payment option for its Express Lane Online Shopping program.

Matthews, N.C. -- Harris Teeter announced Thursday it has launched a new, yearly payment option for its Express Lane Online Shopping program.

In addition to the $4.95 per order option and the $16.95 monthly option — already in place for shoppers who frequently use the service — shoppers can now choose to pay $99.95 for the entire year, allowing them to place as many orders as they would like throughout the year without incurring additional charges.

April 17, 2014

MasterCard has entered into an agreement to acquire Pinpoint Pty. Ltd. , an Australian provider of loyalty and rewards services to financial institutions across the Asia Pacific region.

Purchase, N.Y. – MasterCard has entered into an agreement to acquire Pinpoint Pty. Ltd., an Australian provider of loyalty and rewards services to financial institutions across the Asia Pacific region. This acquisition is expected to close in second quarter 2014.

April 17, 2014

Target has increased the number of goods it offers for sale via online subscription by adding more than 1,600 items, according to the Associated Press.

Minneapolis – Target has increased the number of goods it offers for sale via online subscription by adding more than 1,600 items, according to the Associated Press. The chain started the service last fall, by offering some 150 baby products for delivery.

In addition to adding more items, Target is expanding the assortment to include a wider range of goods,

April 17, 2014

L.L.Bean was ranked number one in online customer service in March 2013.

New York - L.L.Bean was ranked number one in online customer service in March 2013. According to monthly benchmark analysis from customer service analysis provider StellaService, LLBean.com showed strength in email and returns, besting all other retailers in those specific service areas.

April 17, 2014

Urban Outfitters Inc. has appointed Trish Donnelly to the role of president of Urban Outfitters brand, North America, effective July 14.

Philadelphia -- Urban Outfitters Inc. has appointed Trish Donnelly to the role of president of Urban Outfitters brand, North America, effective July 14. She will report directly to Ted Marlow, CEO, Urban Outfitters Group.

April 17, 2014

Wal-Mart Stores Inc. is launching a new store-to-store money transfer service that will put it in competition with Western Union and other companies.

Bentonville, Ark. – Wal-Mart Stores Inc. is launching a new store-to-store money transfer service that will put it in competition with Western Union and other companies. Called Walmart-2-Walmart, the new service will be operated by Ria Financial Services, a subsidiary of  electronic payments company Euronet. It will start on April 24 and allow customers to transfer money to and from more than 4,000 Walmart stores nationwide for what the retailer says is up to 50% less than similar offerings on the market.

April 16, 2014

Banana Republic has named fashion designer Marissa Webb as creative director and executive VP of design, effective April 28.

San Francisco - Banana Republic has named fashion designer Marissa Webb as creative director and executive VP of design, effective April 28. She will be responsible for guiding the brand’s overall creative direction, as well as leading global product design for Banana Republic women’s, men’s, and accessories.

April 16, 2014

ChannelAdvisor Corp. is delivering its 2014 spring release with a number of changes to its omni-channel commerce platform.

Research Triangle Park, N.C. -- ChannelAdvisor Digital Marketing now offers support for Google Merchant Promotions so retailers can advertise special offers within Google product listing ads, and ChannelAdvisor’s new Portfolio Bidder predicts optimal bids to help maximize revenue for online retailers and manufacturers.  

April 16, 2014

Gap Inc. highlighted its use of technology and innovation to bridge the growing digital world with its physical stores at the company’s annual meeting with investors.

San Francisco -- Gap Inc. highlighted its use of technology and innovation to bridge the growing digital world with its physical stores at the company’s annual meeting with investors. In new initiatives, the retailer is expanding its reserve in-store service to all U.S. Gap stores by the end of the second quarter, enabling online and mobile shoppers to now reserve items at more than 1,000 Gap and Banana Republic store locations.

April 16, 2014

The Kroger Co. announced that Timothy Massa will be promoted to group VP human resources and labor relations.

Cincinnati -- The Kroger Co. announced that Timothy Massa will be promoted to group VP human resources and labor relations.

Massa, 47, currently serves as VP of corporate human resources, talent development. In this expanded role, he will take responsibility for labor relations when Paul Heldman, executive VP, secretary and general counsel, retires in May.

April 16, 2014

The National Retail Federation told a congressional panel on April 16 that the retail industry is committed to safeguarding and protecting consumer data and information from cybercriminals and hackers.

Washington, D.C. - The National Retail Federation told a congressional panel on April 16 that the retail industry is committed to safeguarding and protecting consumer data and information from cybercriminals and hackers. Tom Litchford, NRF VP for retail technologies, testified before a field hearing of the House Homeland Security Subcommittee on Cybersecurity, Infrastructure Protection, and Security Technologies, where he outlined specific steps that the nation’s retailers are pursuing and implementing to identify, prevent and combat cyber attacks.

April 16, 2014

PriceGrabber and StellaService are launching a partnership where PriceGrabber will display StellaService's online retailer ratings and customer service performance data on PriceGrabber.com.

New York – PriceGrabber and StellaService are launching a partnership where PriceGrabber will display StellaService's online retailer ratings and customer service performance data on PriceGrabber.com. In addition, PriceGrabber will act as a distribution partner for StellaService to its network of digital publishers.

April 16, 2014

Starbucks Corp. plans to move its European headquarters to London, from its current base in Amsterdam, Netherlands.

Seattle – Starbucks Corp. plans to move its European headquarters to London, from its current base in Amsterdam, Netherlands. The move will both concentrate some executives in the U.K., including some transferred from the Amsterdam office, and also increase the tax Starbucks pays in the U.K.

Starbucks paid an estimated $16.8 million in U.K. taxes during 2013 and has said it expects to pay the same amount in 2014. The company has received criticism in the U.K. for allegedly using complex accounting procedures to minimize the tax it pays there.

April 16, 2014

Retailers are preparing for a strong Easter shopping season, with shipments of “Easter” related items up more than 22% from 2013.

New York - Retailers are preparing for a strong Easter shopping season, with shipments of “Easter” related items up more than 22% from 2013. According to analysis of shipments from December to February (the time when retailers stock their shelves for Easter) from global trade data provider Panjiva shows that U.S. retailers recorded a total of 4,610 Easter-related shipments during this period in 2013-2014, compared to 3,772 in 2012-13.

April 16, 2014

Despite their reputation as being jaded by branding efforts, a majority of Millennials consider themselves brand-loyal.

New York – Despite their reputation as being jaded by branding efforts, a majority of Millennials consider themselves brand-loyal. According to a new survey of Millennial consumers from marketing data provider Adroit Digital, 64% of Millennials are more brand-loyal or as brand-loyal as their parents, with 24% considering themselves to be more brand-loyal than their parents.

April 16, 2014

Online video viewers, compared to non-online video viewers, are more frequent patrons of quick-service restaurants (QSR).

New York - Online video viewers, compared to non-online video viewers, are more frequent patrons of quick-service restaurants (QSR). A new study from video marketing platform Videology shows that those who watch video were 60% more likely to visit QSRs after hearing about a promotion or seeing an advertisement, regardless of the medium.

April 16, 2014

Sycamore Partners announced that it has reorganized the remaining businesses of The Jones Group into four independent operating companies: the Nine West Group, a jeanswear company (which will be named later), Jones New York, and the Kasper Group.

New York -- Sycamore Partners announced that it has reorganized the remaining businesses of The Jones Group into four independent operating companies: the Nine West Group, a jeanswear company (which will be named later), Jones New York, and the Kasper Group. Each will operate as an independent company led by its own management team. In line with the new decentralized structure, Wesley R. Card will step down as CEO and John T. McClain will step down as CFO of The Jones Group