Content about Online retailers

July 30, 2014

In the early days of e-commerce, internet shopping was supposed to spell the demise of the physical store. Pure play online retailers would sweep all before them, rendering the retail store a historical curiosity.

By Dave Richards, Accenture

July 17, 2014

Roger Hardy, Founder and former CEO of optical giant Coastal Contacts Inc., announced that his company, Hardy Capital Partners along with a small group of prominent Canadian investors, has acquired OnlineShoes.com, a footwear retailer based out of Seattle, and ShoeMe.ca, a Vancouver-based online footwear retailer.

Seattle -- Roger Hardy, Founder and former CEO of optical giant Coastal Contacts Inc., announced that his company, Hardy Capital Partners along with a small group of prominent Canadian investors, has acquired OnlineShoes.com, a footwear retailer based out of Seattle, and ShoeMe.ca, a Vancouver-based online footwear retailer. Hardy intends to consolidate the two companies, creating the largest online footwear operation headquartered in Canada.

July 11, 2014

Whether it is last-minute in-store shopping, express shipping, in-store pickups, or instant gift credit, the savvy e-commerce retailer should have all locations working in sync to accommodate their patrons.

By David Rekuc, Marketing Director, Ripen E-commerce

June 24, 2014

The store is generally considered to represent the “last mile” of the retail supply chain. In recent years, retailers have focused on making this final, crucial step as easy and convenient for customers as possible. The emergence of leading-edge digital technologies has allowed retailers even further opportunity to turn paying for goods into a fast, seamless process.

Following are a few examples of how retailers are reinventing how products are checked out and payments are processed.

June 11, 2014

Online shoppers want retailers to make it easier to purchase their goods and services, and also want websites and stores to work better together. For now, according to a new survey of 5,800 consumers from UPS and comScore Inc., they also prefer to evaluate and purchase products from their desktops rather than their mobile devices, and when it comes to shipping and returns, "free" is a driving factor to complete the sale.

Atlanta — Online shoppers want retailers to make it easier to purchase their goods and services, and also want websites and stores to work better together. For now, according to a new survey of 5,800 consumers from UPS and comScore Inc., they also prefer to evaluate and purchase products from their desktops rather than their mobile devices, and when it comes to shipping and returns, "free" is a driving factor to complete the sale.
 

June 9, 2014

PriceGrabber has partnered with Channel IQ, to power "Buy Online", Channel IQ's latest product that will be available to consumers early this summer. Powered by PriceGrabber's shopping content, Channel IQ's "Buy Online" solution allows manufacturers to offer consumers a way to find and purchase their desired product from authorized retailers and ecommerce sites.

Los Angeles — PriceGrabber has partnered with Channel IQ, to power "Buy Online", Channel IQ's latest product that will be available to consumers early this summer. Powered by PriceGrabber's shopping content, Channel IQ's "Buy Online" solution allows manufacturers to offer consumers a way to find and purchase their desired product from authorized retailers and ecommerce sites.

April 30, 2014

As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season.

By Mike Gregory, Kurt Salmon

As consumers busy themselves with spring gardening and plans for summer travel, their favorite retailers are already planning for back-to-school and the 2014 holiday season. And after delivery delays during holiday 2013 left many customers fuming, a core issue for retailers is how to optimize their peak-season order fulfillment and related customer service.

April 16, 2014

Today, consumers have more information sources to help them make purchasing decisions. Smartphones, tablets, social media and the Internet — combined with traditional shopping channels like magazines and direct mail — means that deal-finding and comparison-shopping methods are almost always at consumers’ fingertips.

By Rodney Mason, CMO, parago

Today, consumers have more information sources to help them make purchasing decisions. Smartphones, tablets, social media and the Internet — combined with traditional shopping channels like magazines and direct mail — means that deal-finding and comparison-shopping methods are almost always at consumers’ fingertips. As a result, shoppers are making their purchases faster.

April 15, 2014

The retail industry has seen its fair share of challenges in recent years with decreased foot traffic through stores as consumers move online to purchase products. Regardless of where consumers purchase goods, returns are an issue with the NRF estimating the amount of merchandise returned in 2013 totaling $267.3 billion.

By Jim Rallo, president, retail supply chain group, Liquidity Services Inc.

The retail industry has seen its fair share of challenges in recent years with decreased foot traffic through stores as consumers move online to purchase products. Regardless of where consumers purchase goods, returns are an issue with the NRF estimating the amount of merchandise returned in 2013 totaling $267.3 billion.

March 17, 2014

According to a recent IBM report, retailers should no longer feel threatened by the practice of retail showrooming. Agreed, and also great news for traditional brick-and-mortar retailers.

By David Coleman, CEO and founder, Brandoogle

According to a recent IBM report, retailers should no longer feel threatened by the practice of retail showrooming. Agreed, and also great news for traditional brick-and-mortar retailers.

Retail showrooming is a known margin killer.

March 5, 2014

E-Commerce China Dangdang Inc., a business-to-consumer e-commerce company in China, has entered into a strategic partnership with Yhd.com, whereby each company launches a flagship channel on the other's platform.

Beijing - E-Commerce China Dangdang Inc., a business-to-consumer e-commerce company in China, has entered into a strategic partnership with Yhd.com, whereby each company launches a flagship channel on the other's platform. Yhd.com is a business- to-consumer e-commerce platform for food, beverages and imported food products in China and is majority owned by Wal-Mart Stores Inc.

February 24, 2014

An overwhelming majority (79%) of shoppers say they shop at their favorite retailers/brands because they trust the brand, according to a survey of 15,000 online shoppers by the PwC US Retail & Consumer practice.

New York – An overwhelming majority (79%) of shoppers say they shop at their favorite retailers/brands because they trust the brand, according to a survey of 15,000 online shoppers by the PwC US Retail & Consumer practice.  In other survey findings, 37% of U.S. shoppers do not use their smartphone for shopping because of security concerns, and 61% noted deals and promotions as the reason for following a brand’s social media site.

February 14, 2014

Japanese e-commerce giant Rakuten Inc. will buy messaging app provider Viber Media Inc. for $900 million. Rakuten, which is also a major investor in Pinterest and owner of U.S. online retailer Play.com, seeks to use Viber as a platform for both mobile shopping and content consumption, according to the Associated Press.

New York — Japanese e-commerce giant Rakuten Inc. will buy messaging app provider Viber Media Inc. for $900 million. Rakuten, which is also a major investor in Pinterest and owner of U.S. online retailer Play.com, seeks to use Viber as a platform for both mobile shopping and content consumption, according to the Associated Press.

Rakuten offers services from financing to shopping to online video on its e-commerce platform, the largest in Japan.

January 14, 2014

Consumers engage with retailers on Facebook more than they do on the retailers’ own websites.

New York -- Consumers engage with retailers on Facebook more than they do on the retailers’ own websites. Nine-in-10 consumers say how much they spend is impacted by their social media engagement with a brand. These are some of the findings of a study by Infosys, a leader in consulting, technology and outsourcing.

January 7, 2014

With the holiday shopping season behind us, retailers are celebrating the joyous bounty of this year’s shopping season. Consumers continued to show their digital prowess and appetite for online shopping as online sales soared across the Thanksgiving holiday weekend.

By Jay Henderson, Global Strategy Director, IBM Smarter Commerce

January 7, 2014

Most U.S. consumers, and many retailers for that matter, have probably never heard of Rakuten. But if Japan’s largest e-commerce marketplace has its way, that will soon change: The company has set its sights on becoming a household name in the United States. An even loftier goal: outpacing e-commerce giant Amazon.com.

January 5, 2014

Looking back on 2013 (and as always, it’s amazing how quickly “look back” time arrived), the biggest single trend in retail IT has been customers using connective technology to take control of the shopping experience. And retailers should be thrilled.

Looking back on 2013 (and as always, it’s amazing how quickly “look back” time arrived), the biggest single trend in retail IT has been customers using connective technology to take control of the shopping experience. And retailers should be thrilled.

December 23, 2013

Only two-thirds of Americans are all or almost finished with their holiday shopping as of Dec. 23. Of the 24 retailers surveyed by America’s Research Group and Inmar, only three retained 70% or more of their customer base, with Wal-Mart topping the list at 88.1%, followed closely by Dollar Tree at 80.4%, and Target at 72.1%.

Charleston, S.C. -- Only two-thirds of Americans are all or almost finished with their holiday shopping as of Dec. 23. Of the 24 retailers surveyed by America’s Research Group and Inmar, only three retained 70% or more of their customer base, with Wal-Mart topping the list at 88.1%, followed closely by Dollar Tree at 80.4%, and Target at 72.1%.

December 18, 2013

Over 80% (84.2%) of retailers say their standard shipping deadline for guaranteed Christmas delivery will expire prior to Friday, Dec. 20, according to Shop.org’s eHoliday survey conducted by Prosper Insights & Analytics.

Washington, D.C. -- Over 80% (84.2%) of retailers say their standard shipping deadline for guaranteed Christmas delivery will expire prior to Friday, Dec. 20, according to Shop.org’s eHoliday survey conducted by Prosper Insights & Analytics. Free standard shipping offers will follow suit, as nearly three-quarters (74.2%) of retailers who already have or will offer a free standard shipping promotion say their promotion will expire on or before Dec. 20. (Shop.org is a division of the National Retail Federation.)

December 4, 2013

Current consumer behavior indicates that most consumers are more concerned with how well retailers are able to deliver goods according to customer preferences than about ordering via social media channels.

Oakland, Calif. -- Current consumer behavior indicates that most consumers are more concerned with how well retailers are able to deliver goods according to customer preferences than about ordering via social media channels.

A GT Nexus online survey, conducted in association with YouGov, showed that while 3% of respondents say they have purchased goods using social media channels, consumers generally cite the inclusion of delivery/collection options as being important to them when ordering a product either online or in-store (75%).

December 3, 2013

While shipping costs (21%) and registration (20%) were the features that users said needed the most improvement respectively, consumers felt very comfortable purchasing from the Web's top online retailers on Cyber Monday.

Mountain View, Calif. – While shipping costs (21%) and registration (20%) were the features that users said needed the most improvement respectively, consumers felt very comfortable purchasing from the Web's top online retailers on Cyber Monday.

November 27, 2013

U.S. retailers are showing cautious optimism for the upcoming holiday shopping season.

San Francisco – U.S. retailers are showing cautious optimism for the upcoming holiday shopping season. According to a survey of 77 U.S, retailers in July 2013 with annual revenue of less than $20 million to $5 billion by e-commerce technology provider Baynote, 38% of respondents project an 11 to 20% year-over-year increase in online sales, with 22% predicting an increase of 21% or more.

November 25, 2013

Black Friday shoppers are looking to extend the Black Friday experience as much as possible.

Los Angeles -- Black Friday shoppers are looking to extend the Black Friday experience as much as possible. According to new survey results from PriceGrabber, 24% of Black Friday shoppers plan to start shopping on the evening of Thanksgiving. When asked if they plan to take advantage of extended hours during the weekend, 57% said they plan to do so.

November 18, 2013

Levin Management’s annual pre-holiday retail sentiment survey has found that retailers expect consumers to begin their holiday shopping sooner this year.

North Plainfield, N.J. — Levin Management’s annual pre-holiday retail sentiment survey has found that retailers expect consumers to begin their holiday shopping sooner this year. Specifically, Levin said that 43.3% of responding retailers believe that holiday sales will peak prior to and during the Thanksgiving/Black Friday weekend sales period.

Only 13.5% believe that sales will peak later — during the weekend before Christmas, a significant drop from last year’s 29.2%.

November 13, 2013

Mall of America unveiled an “Enhanced Service Portal” designed to improve the digital and physical shopping experience by integrating all the communication channels through which consumers contact the shopping center into a unified service.

New York -- Mall of America unveiled an “Enhanced Service Portal” designed to improve the digital and physical shopping experience by integrating all the communication channels through which consumers contact the shopping center into a unified service.