Content about Multichannel retailer

June 19, 2014

Jimmy Jazz, a multichannel retailer of urban apparel and footwear with 170 physical stores in the eastern U.S., has implemented NetSuite OMX to support its e-commerce storefront.

Secaucus, N.J. - Jimmy Jazz, a multichannel retailer of urban apparel and footwear with 170 physical stores in the eastern U.S., has implemented NetSuite OMX to support its e-commerce storefront. Jimmy Jazz is also taking advantage of the CRM and email marketing capabilities included in the solution for a single customer view that helps call center agents improve support effectiveness and deliver personalized email communication based on a customer’s order frequency, dollar value of purchases and products ordered.

January 7, 2014

Ken Morris, principal, Boston Retail Partners, recently took the time to explain how real-time retailing and how the concept of “unified commerce” allows stores themselves to become networks for customer engagement.

What is real-time retailing, and how does it benefit retailers and their customers?

October 11, 2013

Tractor Supply CEO Greg Sandfort outlined the company's online strategy, borrowing phrases from other multichannel retailers.

New York -- Tractor Supply CEO Greg Sandfort outlined the company's online strategy, borrowing phrases from other multichannel retailers.

“We have to have our site geared to giving customers the options for any way they like to engage with us,” Sandfort said during the recent Goldman Sachs investor conference.

September 4, 2013

A subsidiary of General Growth Properties has partnered with Deliv, a company that provides national multichannel retailers with low-cost same-day delivery through crowd-sourced drivers.

Palo Alto, Calif. — A subsidiary of General Growth Properties has partnered with Deliv, a company that provides national multichannel retailers with low-cost same-day delivery through crowd-sourced drivers. The initiative aims to meet evolving consumer demands for swifter delivery.

August 15, 2013

Dover Saddlery, a multichannel retailer of equestrian products, announced the hiring of James Cullen to the newly created position of executive VP.

Littleton, Mass. -- Dover Saddlery, a multichannel retailer of equestrian products, announced the hiring of James Cullen to the newly created position of executive VP.

Cullen has over twenty five years of leadership experience in operations, finance and marketing, with particular expertise in the retail and distribution sectors including most recently, among others, Bakers Footwear Inc., and Reeds Jeweler, Inc.

 

June 25, 2013

Multichannel retailer/product marketer As Seen On TV is taking advantage of the burgeoning crowd-funding trend to let its customers help decide what new products will be available for sale.

Clearwater, Fla. – Multichannel retailer/product marketer As Seen On TV is taking advantage of the burgeoning crowd-funding trend to let its customers help decide what new products will be available for sale. Partnering with crowd-funding software provider Launcht Inc., As Seen On TV will allow inventors to upload video, images, design specifications and marketing strategies relating to their product ideas onto its e-commerce site. Customers will then be able to comment on, review and make prepurchases of products.

June 14, 2013

A new study from RSR Research concludes that retailers offering multiple selling channels connect more with consumers and are more profitable than retailers operating a single channel.

Walnut Creek, Calif. – A new study from RSR Research concludes that retailers offering multiple selling channels connect more with consumers and are more profitable than retailers operating a single channel. Virtually every cross-channel selling tactic is being employed by retailers more this year than in 2012, with particularly strong growth in mobile.

June 4, 2013

Topeka, Kan. -- Popular industry wisdom holds that channel alignment is mainly for the benefit of the consumer, who desires a seamless retail experience and does not want have to start from scratch every time they engage with a retailer via a new channel. While this holds true, channel alignment is also a crucial strategic and tactical necessity for back-end operations.

May 30, 2013

Delia’s reported Thursday that its loss more than doubled year-over-year, as the multichannel retailer lost $9.2 million in the quarter ended May 4, compared with a loss of $4.3 million last year.

New York -- Delia’s reported Thursday that its loss more than doubled year-over-year, as the multichannel retailer lost $9.2 million in the quarter ended May 4, compared with a loss of $4.3 million last year.

Revenue slid 15% to $35 million, and same-store sales fell 7.1%. Amid the disappointing results, the company has appointed Tracy Gardner as CEO, effective June 5, moving over from his current position as COO.

 

March 15, 2013

The physical store remains the centerpiece of the purchase journey, according to a study by PwC. The report, "Demystifying the Online Shopper," addresses myths about multichannel retailing and offers some ideas to help retailers keep up with their customers. Here's a recap:

March 5, 2013

Alliance Data Systems Corp., a leading provider of loyalty and marketing solutions derived from transaction-rich data, announced its Retail Services business has signed a long-term agreement to continue providing the co-brand credit card program for multichannel retailer Gander Mountain.

Dallas -- Alliance Data Systems Corp., a leading provider of loyalty and marketing solutions derived from transaction-rich data, announced its Retail Services business has signed a long-term agreement to continue providing the co-brand credit card program for multichannel retailer Gander Mountain.

February 6, 2013

Social media isn’t likely to become an important retail channel anytime soon, according to a new report by PwC.

New York -- Social media isn’t likely to become an important retail channel anytime soon, according to a new report by PwC. The study, “Demystifying the Online Shopper: 10 Myths of Multichannel Retailing,” found that in-store shopping is still center to the shopping experience.

“Our report finds that the physical store remains the centerpiece of the purchase journey, while devices are used significantly for product research and deals,” said Susan McPartlin, PwC’s U.S. retail & consumer sector leader.

November 15, 2012

By Kiran Kumar Malathkar, Mindtree Limited

By Kiran Kumar Malathkar, Kiran_kumar@mindtree.com

September 21, 2012

Two U.S. retailers took home top honors at the 2012 World Retail Awards in London, with Costco Wholesale Club named “Retailer of the Year,” and Macy’s recognized as “Multichannel Retailer of the Year.”

New York -- Two U.S. retailers took home top honors at the 2012 World Retail Awards in London, with Costco Wholesale Club named “Retailer of the Year,” and Macy’s recognized as “Multichannel Retailer of the Year.” The awards were announced as part of the 2012 World Retail Congress.

August 15, 2012

There’s no question about it: Shoppers will have more options than ever before when it comes to shopping this holiday, from where and how they shop to how they pay. Given the myriad of choices available, experts agree that one of the keys to a successful holiday season — and long-term survival — is customer engagement.

March 7, 2012

E-commerce sales continue to grow and have a major impact on multichannel retailers, according to new report from The Retail Industry Leaders Association.

Arlington, Va. — E-commerce sales continue to grow and have a major impact on multichannel retailers, according to new report from The Retail Industry Leaders Association. RILA, in partnership with Auburn University and with sponsorship from Accenture, on Wednesday released the third annual State of The Retail Supply Chain report.

February 15, 2012

Multichannel retailer Dreams, which focuses on the licensed sports products industry, said that it has partnered with Hibbett Sports to become its exclusive online provider for team merchandise in the licensed sports category.

Plantation, Fla. -- Multichannel retailer Dreams, which focuses on the licensed sports products industry, said Wednesday that it has partnered with Hibbett Sports to become its exclusive online provider for team merchandise in the licensed sports category.

Hibbett’s new online platform is stadiumshop.hibbett.com and represents the bricks-and-mortar sporting goods retailer’s first entrance into e-commerce.

November 9, 2011

Digital and interactive agency Rosetta has teamed with appliance and electronics retailer Hhgregg to launch a mobile e-commerce site to complement the re-designed Hhgregg.com website.

Princeton, N.J. -- Digital and interactive agency Rosetta said Wednesday it has teamed with appliance and electronics retailer Hhgregg to launch a mobile e-commerce site to complement the re-designed Hhgregg.com website.

Hhgregg said it began working with Rosetta in early 2011 to develop an e-commerce platform that would provide the same high level of customer service as is provided in-store and to enable the company to compete more effectively with national multichannel retailers.

July 5, 2011

CDC Software Corp. announced Tuesday that Hamburg, Germany-based Hermes Fulfilment, part of multichannel retailer Otto Group, is using the cloud-based CDC e-commerce platform to help deliver e-commerce and multichannel retail services to its global customers.

Atlanta -- CDC Software Corp. announced Tuesday that Hamburg, Germany-based Hermes Fulfilment, part of multichannel retailer Otto Group, is using the cloud-based CDC e-commerce platform to help deliver e-commerce and multichannel retail services to its global customers.

Already, Hermes Fulfilment is using CDC e-commerce to power the online storefront of Wolford, a global manufacturer and marketer of upscale hosiery, lingerie, and ready-to-wear items. CDC e-commerce’s platform is initially being used in Wolford’s online ordering system.

May 3, 2011

Retailers from around the world have until May 20 to enter the annual global competition, the Oracle World Retail Awards.

New York City -- Retailers from around the world have until May 20 to enter the annual global competition, the Oracle World Retail Awards. Online entry is open at worldretailcongress.com.

The awards, designed to recognize the outstanding innovation and creativity delivered by l retailers worldwide, are presented each year at a gala event during the World Retail Congress. This year’s presentation will be held Sept. 27 in Berlin.

The winners in 2010 were as follows:

March 7, 2011

Chain Store Age spoke with Eric Olafson, CEO, Tomax, about the changing environment.

A strong IT infrastructure is absolutely critical to supporting retailers’ business strategies. Under the traditional model, most retailers designed, deployed and maintained their own systems. From meeting customers’ increased expectations at the point of sale to multichannel integration to price optimization, however, the complexity of today’s retail operations is such that more and more retailers are taking a different approach and utilizing on-demand, software-as-a-service (SaaS) alternatives to traditional, on-premise systems.

February 10, 2011

A significant number of those in the retail industry have heard of multichannel retailing.

December 29, 2010

While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

Ann Arbor, Mich. -- While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 28, 2010

The retail industry may have been in survival mode for the last two years, but chains finally are loosening purse strings and allocating capital to new technology projects. A

The retail industry may have been in survival mode for the last two years, but chains finally are loosening purse strings and allocating capital to new technology projects. At the top of their lists: innovative solutions that drive value among shoppers.


November 11, 2010

Is it ever too early to start planning for the holiday rush? Not in the retail sector, where revenue expectations rely on that all-important spike in fourth quarter sales.

By Bridget Trask, Bridget.trask@convergys.com

Is it ever too early to start planning for the holiday rush? Not in the retail sector, where revenue expectations rely on that all-important spike in fourth quarter sales. Every day counts, especially this year, when retailers will feel the full impact of a major change in the marketplace -- growth in customer demand for a shopping experience via multiple interaction channels.