Content about Maintenance, repair, and operations

June 24, 2014

Customer experience: Poorly maintained stores cost sales and dilute the brand and customer experience. Not giving facilities the funding required to keep stores clean and in good condition will impact the bottom line in that customers will shop elsewhere. Today, more than ever, shoppers have high expectations regarding the look and feel of a store, and they also have many more options from which to choose. Dirty restrooms, stained flooring, burned-out lights, poor air conditioning and the like are proven customer turn-offs.

July 24, 2013

By Greg Miller, CrossCom National

By Greg Miller, CrossCom National

When an IT manager at a retail company proposes to replace outdated technologies because of escalating maintenance costs, his director may say, “Sorry, I need you to squeeze another year out of the system.”

But it’s not that easy.