Content about Labor

CAMBRIDGE, Mass. — Men’s Wearhouse will tailor email campaigns to individual shoppers using personalized email marketing technology from CQuotient. The solution will allow Men’s Wearhouse to capture data across consumer touchpoints and use predictive algorithms to target customers with individualized email messaging.

Dallas -- Kathleen Mason, former CEO of Tuesday Morning, has filed a lawsuit against her ex-employer in Dallas District Court claiming discrimination. Mason, who was fired last June, alleges that Tuesday Morning mistreated and then terminated her within months after learning she was suffering from breast cancer.

New York -- Cache reported Tuesday a loss of $18.5 million for the first quarter, widened from a loss of $1.2 million in the same quarter last year. An income tax provision of $10.2 million and employee separation costs were cited as reasons for the worsened performance.

Revenue declined 5% to $53.5 million from $56 million, and same-store sales dipped 1.5%.

Minneapolis -- Cassidy Turley announced the promotion of five employees at its Minneapolis office.
 
Brian Woolsey has been promoted to managing director; he previously served as senior VP. Jennifer Pelant has been promoted to associate VP from associate; Mark Richardson has been promoted to assistant chief operating engineer, from lead operating engineer; Angela Samargia has been promoted to senior property manager, from property manager; and Robert Franks was promoted to business manager from senior office manager.
 

Philadelphia -- Wet Seal Inc. agreed to pay $7.5 million to settle a federal racial discrimination lawsuit that accused retailer of firing black employees because they didn’t fit the retailer’s “brand image.”
   
The NAACP Legal Defense and Education Fund represented the plaintiffs in the class-action effort. The lawsuit alleged that former top Wet Seal executives denied equal pay and promotion opportunities to black store managers or removed them outright, replacing them with white employees.

Irvine Co.'s The Market Place is too big for one city. It sprawls across two. Split in two by Jamboree Road, the southern half of the 120-store, 165-acre center resides in Irvine, Calif. The northern half is in Tustin.

The huge regional destination center combines open-air lifestyle retail with big-box retail. Nationally known value- and quality-driven store names offer apparel, books, electronics, fitness, groceries, home furnishings and decor, movie theaters, restaurants, various services, sporting goods, toys, and on and on.

After a successful pilot, Best Buy Canada is expanding its use of fully integrated, enterprise mobile point (mPOS) solutions on its selling floor. The new, tablet-based technology has improved customer service, including reducing checkout times, and staff productivity.

Real estate solution-providers equip retailers to make strategic decisions

Any economic recovery begs a number of questions for a retailer: When can I grow again? Where should I go? What does my customer want and need now? How big can my stores — and my business — be? Even though we are on the other side of the deepest recession in decades, it is still critical that retailers correctly answer these questions. We're long past the days when a chain could rely on gut instinct about a store location.

Madison, Ala., city officials didn't want just any development for its last available commercial tract, a 28-acre property along a major thoroughfare. They wanted to bring in retailers currently unavailable in the area.

They approached Target and Brentwood, Tenn.-based GBT Realty Corp., a developer known for its Target-anchored developments.

"Madison told us they wanted Target," explained George B. Tomlin, president and CEO of GBT Realty. "If you help us, they said, we'll participate financially in the development of the property."

The use of mobile devices by sales assistants and other associates presents retailers with new opportunities — and new challenges. Of the latter, one of the most critical has do with managing and maintaining the devices. According to one expert, the help desk can't be expected to do it all.

"Every device needs to be configured and supported and managed in some way," said Alan Dabbiere, chairman of AirWatch, a provider of mobile security and enterprise mobile management, in a presentation at the National Retail Federation Conference & Expo.

Managing labor remains one of a retail company's biggest challenges — and most untapped opportunities. JDA Software's Scott Welty talks about workforce management trends with Chain Store Age.

What are some common mistakes retailers make when it comes to managing labor?

In the retail real estate landscape, there aren't as many networking options as one might think. Even fewer if you narrow it down to those events that put landlords and tenants in the same room, along with entertainment, face-to-face meet and greets, and mutually beneficial educational sessions.