Content about L.L.Bean

April 17, 2014

L.L.Bean was ranked number one in online customer service in March 2013.

New York - L.L.Bean was ranked number one in online customer service in March 2013. According to monthly benchmark analysis from customer service analysis provider StellaService, LLBean.com showed strength in email and returns, besting all other retailers in those specific service areas.

February 13, 2014

L.L. Bean has been ranked number one in online customer experience. The E-tailing Group 2013 Customer Experience Index, based on a mystery shopping study conducted during the fourth quarter of 2013, awarded L.L. Bean a top score of 88.75, followed by HSN at 87.25.

Chicago — L.L. Bean has been ranked number one in online customer experience. The E-tailing Group 2013 Customer Experience Index, based on a mystery shopping study conducted during the fourth quarter of 2013, awarded L.L. Bean a top score of 88.75, followed by HSN at 87.25.

Other retailers scoring higher than 80 included Office Depot, Overstock, Amazon, Wal-Mart, Sears, Abt, Target, and Dick’s Sporting Goods. Average score in 2013 was 71.06, up from 69.3 in 2012. Repeat winners from 2012 included Amazon and Office Depot.

January 7, 2014

Amazon.com and L.L. Bean tied for the highest company-level customer satisfaction scores during the 2013 holiday season.

Ann Arbor, Mich. – Amazon.com and L.L. Bean tied for the highest company-level customer satisfaction scores during the 2013 holiday season. According to the ForeSee Experience Index: 2013 U.S. Retail Edition, Amazon and L.L. Bean both scored 90, while Priceline had the lowest company-level satisfaction score (75) of 100 top retailers included in the Index.

The study offers a comprehensive view of satisfaction at the company-level and across every applicable sales channel including store, contact center, web and mobile.

August 17, 2011

Chestnut Hill, Mass.-based WS Development said that J. Crew has opened at Legacy Place, located in Dedham, Mass.

Dedham, Mass. -- Chestnut Hill, Mass.-based WS Development said that J. Crew has opened at Legacy Place, located in Dedham, Mass.

The 6,000-sq.-ft. J.Crew is located near Sephora, Apple, and Williams-Sonoma and adjacent to Brooks Brothers, Johnston & Murphy and Orvis.

Opened in 2009, Legacy Place is anchored by Whole Foods Market, L.L. Bean, Showcase Cinema de Lux, and Kings.
 

July 7, 2011

L.L. Bean has launched a mobile commerce website that allows shoppers the ability to search, browse, purchase and read product ratings and reviews from any Internet-enabled mobile phone.

Freeport, Maine -- L.L. Bean has launched a mobile commerce website that allows shoppers the ability to search, browse, purchase and read product ratings and reviews from any Internet-enabled mobile phone.

Key features of L.L. Bean’s new mobile shopping experience include: site search, store finder, L.L. Bean Visa Card coupon lookup, click to call customer service, ratings and reviews, e-mail sign up and complete product descriptions.

March 24, 2011

L.L. Bean announced it will implements free standard shipping to all United States and Canadian addresses effective March 25.

Freeport, Maine -- L.L. Bean announced it will implements free standard shipping to all United States and Canadian addresses effective March 25.

“We tested free shipping offers with no minimum purchase for several months and the customer response was overwhelming,” said Chris McCormick, president and CEO, L.L. Bean, Freeport, Maine. “It’s our opportunity to offer free shipping for all U.S. and Canadian customers with no minimum purchase, no end date, no conditions -- guaranteed.”

May 31, 2010

A study released Tuesday by brand development firm Protobrand unveiled the 25 most powerful New...

September 17, 2008

L.L. Bean is ready to open the first of five stores in China this month....

February 29, 2008

RANDOM NOTES: Modeled after a traditional Maine hunting lodge, L.L. Bean Hunting & Fishing...

February 24, 2008

L.L. Bean will open its first store in the Chicago region in September....

January 31, 2008

Whether lifestyle centers, hybrid projects, Main Streets, town centers or any or all of the...

October 1, 2007

Freeport, Maine, L.L....

September 5, 2007

Freeport, Maine, L.L....

October 20, 2005

Freeport, Maine, L.L.Bean...

October 20, 2005

Freeport, Maine, L.L.Bean...

September 18, 2005

Salt Lake City, ...

September 18, 2005

Salt Lake City, ...