A strong IT infrastructure is absolutely critical to supporting retailers’ business strategies. Under the traditional model, most retailers designed, deployed and maintained their own systems. From meeting customers’ increased expectations at the point of sale to multichannel integration to price optimization, however, the complexity of today’s retail operations is such that more and more retailers are taking a different approach and utilizing on-demand, software-as-a-service (SaaS) alternatives to traditional, on-premise systems.
