Content about Dillard's

May 13, 2013
Dillard’s to anchor Fremaux Town Center second phase

Dillard’s will anchor the fashion-oriented Phase II of Fremaux Town Center in Slidell, La., according to co-developers CBL & Associates Properties, based in Chattanooga, Tenn., and Stirling Properties out of Covington, La.

Slidell, La. -- Dillard’s will anchor the fashion-oriented Phase II of Fremaux Town Center in Slidell, La., according to co-developers CBL & Associates Properties, based in Chattanooga, Tenn., and Stirling Properties out of Covington, La. Phase I of the project is currently under construction with approximately 330,000 sq. ft. anchored by Kohl’s, Dick’s Sporting Goods, Michael’s, T.J. Maxx, and Best Buy. Phase II will include up to 320,000 sq. ft. of additional retail space.

May 9, 2013
Dillard’s taps OpinionLab for customer feedback solution

Chicago -- Dillard's has selected OpinionLab to extend its omnichannel “Voice of Customer” program including its digital, mobile and in-store experiences, with precise insight into what its customers want and need.

OpinionLab's patented solutions allow Dillard’s to systematically interpret customer feedback across all of Dillard’s brand touchpoints, including mobile platforms, online and in-store. Now, Dillard’s can monitor and optimize the customer experience in real-time with an end-to-end solution set that includes research design, data collection and integration, analysis and reporting. Location-specific, context-rich insight can be fed across the organization, from managers through executives, for the greatest impact from the voice of the customer.

“At Dillard’s, we are committed to providing the very best customer service and a great experience for our customers regardless of where they shop – whether that’s in our stores, at Dillards.com or through their mobile phones,” said Woody Chin, CIO of Dillard’s. “We believe our decision to select the global leader in Voice of Customer, is a true testament of our commitment – making it even easier for our customers to provide feedback and for our company to act on that feedback.”

Chicago -- Dillard's has selected OpinionLab to extend its omnichannel “Voice of Customer” program including its digital, mobile and in-store experiences, with precise insight into what its customers want and need.

May 9, 2013
Dillard’s taps OpinionLab for customer feedback solution

Chicago -- Dillard's has selected OpinionLab to extend its omnichannel “Voice of Customer” program including its digital, mobile and in-store experiences, with precise insight into what its customers want and need.

OpinionLab's patented solutions allow Dillard’s to systematically interpret customer feedback across all of Dillard’s brand touchpoints, including mobile platforms, online and in-store. Now, Dillard’s can monitor and optimize the customer experience in real-time with an end-to-end solution set that includes research design, data collection and integration, analysis and reporting. Location-specific, context-rich insight can be fed across the organization, from managers through executives, for the greatest impact from the voice of the customer.

“At Dillard’s, we are committed to providing the very best customer service and a great experience for our customers regardless of where they shop – whether that’s in our stores, at Dillards.com or through their mobile phones,” said Woody Chin, CIO of Dillard’s. “We believe our decision to select the global leader in Voice of Customer, is a true testament of our commitment – making it even easier for our customers to provide feedback and for our company to act on that feedback.”

Chicago -- Dillard's has selected OpinionLab to extend its omnichannel “Voice of Customer” program including its digital, mobile and in-store experiences, with precise insight into what its customers want and need.

May 7, 2013
Return on Experience

Invest in the right experience for a shopping center's customers, and you will earn a return on experience. That is the business model driving Fort Worth, Texas-based Trademark Property Co., which celebrates its 20th anniversary this year.

"Do customers love being at the center? Do they come back and drive sales? That is return on experience," said Terry Montesi, Trademark chairman, CEO and founder. Experience is indispensable today when most goods and services are available online, often at a lower price.

February 25, 2013
Dillard’s Q4 profit up; same-store sales up for 10th straight quarter

Dillard’s Inc. posted fourth-quarter net income of $161.4 million, up 14% over the year-ago period.

Little Rock, Ark. -- Dillard’s Inc. posted fourth-quarter net income of $161.4 million, up 14% over the year-ago period. It also reported its 10th consecutive quarter of same-store sales growth.

December 18, 2012
Dillard's to settle EEOC suit for $2 million

A report by the U.S. Equal Employment Opportunity Commission revealed that Dillard’s Inc. will pay $2 million to settle a class-action disability discrimination lawsuit.

Chicago -- A report on Tuesday by the U.S. Equal Employment Opportunity Commission revealed that Dillard’s Inc. will pay $2 million to settle a class-action disability discrimination lawsuit.  
    
The department store retailer will also have to “commit to extensive, company-wide injunctive relief,” according to the EEOC.

December 3, 2012
Dillard’s joins line-up for The Shops at Summerlin

The Howard Hughes Corp. and Dillard’s announced that the department store is the latest anchor to be part of The Shops at Summerlin, in West Las Vegas Valley.

Dallas -- The Howard Hughes Corp. and Dillard’s announced that the department store is the latest anchor to be part of The Shops at Summerlin, in West Las Vegas Valley. Dillard’s will build a two-level, 200,000-sq.-ft. foot in the center, with opening scheduled for fall 2014.

December 3, 2012
Dillard’s to open at Rayzor Ranch Town Center

ED Development announced it will bring Dillard’s department store to Rayzor Ranch Town Center, the new, open-air retail and entertainment destination now under development in Denton, Texas.

Denton, Texas -- RED Development announced it will bring Dillard’s department store to Rayzor Ranch Town Center, the new, open-air retail and entertainment destination now under development in Denton, Texas.  

Dillard’s, being planned as a 126,000-sq.-ft. store, is the first anchor department store named for the new project since RED became an owner and assumed the management of the property in 2010.  

November 12, 2012
Dillard's sales jump in Q3

Dillard’s third quarter merchandise sales for the quarter ended Oct. 27 increased 4% to more than $1.4 billion, same-store sales increased 5% and operating profits increased 84% to nearly $73 million.

New York -- Dillard’s third quarter merchandise sales for the quarter ended Oct. 27 increased 4% to more than $1.4 billion, same-store sales increased 5% and operating profits increased 84% to nearly $73 million. Gross margins expanded 40 basis points to 37.1% and same-store inventory levels were down 1%.

October 2, 2012
More retailers jump on the Merchant Customer Exchange bandwagon

The Merchant Customer Exchange announced Tuesday that Bed Bath & Beyond, Dillard's, Dunkin’ Brands, Gap, Sheetz and Wakefern Food Corp. are among those joining the existing lineup of merchants who are committed to creating a seamless mobile-commerce solution.

Dallas -- The Merchant Customer Exchange announced Tuesday that Bed Bath & Beyond, Dillard's, Dunkin’ Brands, Gap, Sheetz and Wakefern Food Corp. are among those joining the existing lineup of merchants who are committed to creating a seamless mobile-commerce solution.

October 2, 2012
More retailers jump on the Merchant Customer Exchange bandwagon

The Merchant Customer Exchange announced Tuesday that Bed Bath & Beyond, Dillard's, Dunkin’ Brands, Gap, Sheetz and Wakefern Food Corp. are among those joining the existing lineup of merchants who are committed to creating a seamless mobile-commerce solution.

Dallas -- The Merchant Customer Exchange announced Tuesday that Bed Bath & Beyond, Dillard's, Dunkin’ Brands, Gap, Sheetz and Wakefern Food Corp. are among those joining the existing lineup of merchants who are committed to creating a seamless mobile-commerce solution.

September 6, 2012
Dillard’s names VP real estate

Dillard’s said Thursday that it has appointed Chris Johnson as its VP real estate.

Little Rock, Ark. -- Dillard’s said Thursday that it has appointed Chris Johnson as its VP real estate. He succeeds James Cherry, Jr., who retired in December.

Johnson, a CPA, was previously VP of accounting for the department store retailer.
 

August 8, 2012
Dillard’s Q2 income up

Dillard’s reported net income for the second quarter, ended July 28, of $31.0 million, up from $17.6 million in the year-ago period.

Little Rock, Ark. -- Dillard’s reported net income for the second quarter, ended July 28, of $31.0 million, up from $17.6 million in the year-ago period.

Total merchandise sales rose 2% in the quarter to $1.456 billion, compared with $1.426 billion last year. Same-store sales rose 3%.

Dillard’s CEO, William T. Dillard, II, stated, “Continuing on the momentum of a successful first quarter, we are proud to report a 97% increase in second quarter earnings per share.

July 19, 2012
Children’s Place to open at Eastwood Mall

Youngstown, Ohio-based Cafaro Co. said that The Children’s Place will open a new store in the Dillard’s Concourse of Eastwood Mall, in Niles, Ohio.

Niles, Ohio -- Youngstown, Ohio-based Cafaro Co. said that The Children’s Place will open a new store in the Dillard’s Concourse of Eastwood Mall, in Niles, Ohio.

The new store is slated to open November 2012 in more than 3,500 sq. ft. of space.  

May 11, 2012
Dillard's sees strong profit growth in Q1

Dillard’s said that net income for the quarter ended April 28 rose to $95 million, from $76.7 million in the year-ago period, setting a company record for profit increases.

Little Rock, Ark. -- Dillard’s said Friday that net income for the quarter ended April 28 rose to $95 million, from $76.7 million in the year-ago period, setting a company record for profit increases.

Sales rose to $1.55 billion, from $1.47 billion. Same-store sales climbed 5%, the department store retailer’s seventh consecutive quarter of comp increases.

Dillard’s said it saw its greatest strength in the first quarter from the central region of the United States, followed by the eastern and the western regions.

February 1, 2012
Dillard’s to enhance web presence with strategic investment

Dillard’s said it has made a strategic investment in e-commerce company Acumen Brands in a move toward enhancing the department store retailer’s website dillards.com, as well as Acumen’s 12 e-commerce sites.

Little Rock, Ark. -- Dillard’s said Wednesday it has made a strategic investment in e-commerce company Acumen Brands in a move toward enhancing the department store retailer’s website dillards.com, as well as Acumen’s 12 e-commerce sites.

August 25, 2011
Dillard's divisional merger will eliminate 66 workers in St. Louis

Dillard’s said Thursday it has offered to relocate 66 St. Louis employees whose jobs have been eliminated from the department store retailer’s merger of two merchandising divisions.

Little Rock, Ark. -- Dillard’s said Thursday it has offered to relocate 66 St. Louis employees whose jobs have been eliminated from the department store retailer’s merger of two merchandising divisions.

Dillard’s is merging its St. Louis merchandising division with another in Little Rock, Ark. The St. Louis division is slated to close Oct. 23.
 

June 20, 2011
Dillard’s taps Kiva to fill online orders

Dillard's has selected Kiva Systems for order fulfillment at its new, 850-sq.-ft. e-commerce fulfillment center in Maumelle, Ark.

San Diego -- Dillard's has selected Kiva Systems for order fulfillment at its new, 850-sq.-ft. e-commerce fulfillment center in Maumelle, Ark.

June 20, 2011
Dillard’s taps Kiva to fill online orders

Dillard's has selected Kiva Systems for order fulfillment at its new, 850-sq.-ft. e-commerce fulfillment center in Maumelle, Ark.

San Diego -- Dillard's has selected Kiva Systems for order fulfillment at its new, 850-sq.-ft. e-commerce fulfillment center in Maumelle, Ark.

February 23, 2011
Dillard’s Q4 profit up 38% on improved sales

Dillard's said Tuesday that its net income grew 38% in the fourth quarter as its sales improved and the retailer controlled expenses and inventory.

Little Rock, Ark. -- Dillard's said Tuesday that its net income grew 38% in the fourth quarter as its sales improved and the retailer controlled expenses and inventory.

Dillard's earnings rose to $109.6 million in the three months ended Jan. 29, compared with $79.5 million one year earlier.

Sales rose 5% to $1.93 billion from $1.83 billion, with merchandise sales up 6% to $1.91 billion. The rest of its revenue comes from its CDI Contractors construction business. Same-store sales rose 7%.

February 23, 2011
Dillard’s Q4 profit up 38% on improved sales

Dillard's said Tuesday that its net income grew 38% in the fourth quarter as its sales improved and the retailer controlled expenses and inventory.

Little Rock, Ark. -- Dillard's said Tuesday that its net income grew 38% in the fourth quarter as its sales improved and the retailer controlled expenses and inventory.

Dillard's earnings rose to $109.6 million in the three months ended Jan. 29, compared with $79.5 million one year earlier.

Sales rose 5% to $1.93 billion from $1.83 billion, with merchandise sales up 6% to $1.91 billion. The rest of its revenue comes from its CDI Contractors construction business. Same-store sales rose 7%.

January 20, 2011
Dillard's plans to form REIT

In a regulatory filing on Wednesday Dillard's said it plans to form a real estate investment trust, with the objective of improving liquidity.

Little Rock, Ark. -- In a regulatory filing on Wednesday Dillard's said it plans to form a real estate investment trust, with the objective of improving liquidity.

According to the department store retailer, various company entities will transfer interests in properties to the REIT, which will then lease the properties back to them.

"Dillard's believes the formation of a REIT may enhance its ability to access debt or preferred stock and thereby enhance its liquidity," the filing said.

January 20, 2011
Dillard's plans to form REIT

In a regulatory filing on Wednesday Dillard's said it plans to form a real estate investment trust, with the objective of improving liquidity.

Little Rock, Ark. -- In a regulatory filing on Wednesday Dillard's said it plans to form a real estate investment trust, with the objective of improving liquidity.

According to the department store retailer, various company entities will transfer interests in properties to the REIT, which will then lease the properties back to them.

"Dillard's believes the formation of a REIT may enhance its ability to access debt or preferred stock and thereby enhance its liquidity," the filing said.

November 11, 2010
Dillard’s Q3 profit jumps on lower inventory and expense control

Dillard's said Friday its third-quarter profit surged 80% benefiting from improved margins, reduced expenses.

Little Rock, Ark. Dillard's said Friday its third-quarter profit surged 80% benefiting from improved margins, reduced expenses and lower inventory.

The department store operator reported net income of $14.4 million for the period ended Oct. 30, up from $8 million a year ago. Revenue dipped 1% to $1.37 billion from $1.39 billion.

Dillard's lowered its advertising, selling, administrative and general expenses to $398.5 million from $402.1 million during the quarter.

November 11, 2010
Dillard’s Q3 profit jumps on lower inventory and expense control

Dillard's said Friday its third-quarter profit surged 80% benefiting from improved margins, reduced expenses.

Little Rock, Ark. Dillard's said Friday its third-quarter profit surged 80% benefiting from improved margins, reduced expenses and lower inventory.

The department store operator reported net income of $14.4 million for the period ended Oct. 30, up from $8 million a year ago. Revenue dipped 1% to $1.37 billion from $1.39 billion.

Dillard's lowered its advertising, selling, administrative and general expenses to $398.5 million from $402.1 million during the quarter.