Content about Dean Hillier

October 31, 2010

Smart retailers learned an important lesson during the economic downturn, one that also will...

Smart retailers learned an important lesson during the economic downturn, one that also will serve them well as they plan long term: Excellence in operations can be an important competitive advantage.

“Store operations issues are always important, but in the unprecedented economic conditions experienced over the last 18 months, these issues became critical to survival,” said Dean Hillier, a partner at the global management consulting firm A.T. Kearney.