Content about Customer analytics

May 7, 2013
Industry Leaders

Real estate solution-providers equip retailers to make strategic decisions

Any economic recovery begs a number of questions for a retailer: When can I grow again? Where should I go? What does my customer want and need now? How big can my stores — and my business — be? Even though we are on the other side of the deepest recession in decades, it is still critical that retailers correctly answer these questions. We're long past the days when a chain could rely on gut instinct about a store location.

December 10, 2012
IDC: Top 10 Retail Tech Trends for 2013

The omnichannel retail experience figures prominently in IDC Retail Insights’ Top 10 Predictions for the Retail Industry 2013.

Framingham, Mass. -- The omnichannel retail experience figures prominently in IDC Retail Insights’ Top 10 Predictions for the Retail Industry 2013. A hallmark of IDC’s offering for three decades, the annual report provides IDC's outlook on the IT market, across industries, in the coming year.

November 27, 2012
Avoiding IT Overspend

The strategic role that IT plays in retail is evident as retailers across the board continue to up their technology investments. And with retail innovation being driven largely by tech-related advances in customer analytics, mobile and social commerce, and cross-channel strategies, IT spending is expected to remain a top priority.

But with increased investment comes the risk of overspending, warned NPI, a spend-management consulting firm that works with large retailers to maximize IT and telecom spending.

May 14, 2012
Buxton to launch SCOUT 3.0 at ICSC RECon

Customer analytics firm Buxton announced it will officially launch the latest version of its real estate and analytics platform at the International Council of Shopping Centers RECon show in Las Vegas later this month.

Fort Worth, Texas -- Customer analytics firm Buxton announced it will officially launch the latest version of its real estate and analytics platform at the International Council of Shopping Centers RECon show in Las Vegas later this month.

SCOUT 3.0 is a cloud-based, data visualization and analytics tool used by executives in the retail industry to execute real estate and marketing strategies. The platform includes dashboard capabilities for C-level executives to see performance across their entire organization via mobile/tablet technology.

April 6, 2012
Rug Doctor selects Buxton to assist in CRM efforts

Rug Doctor said that it has chosen customer analytics firm Buxton to assist with the company’s customer relationship management strategy.

Fort Worth, Texas -- Rug Doctor said that it has chosen customer analytics firm Buxton to assist with the company’s customer relationship management strategy.

September 27, 2011
The Future of Technology in Retail

The past century has seen retailers at the forefront of adopting many powerful new technologies, which were instrumental in increasing both sales and customer satisfaction. As significant as these past innovations were, recent developments suggest that we are at the beginning of a retailing renaissance that will see a big leap forward in merchants’ ability to understand consumers’ needs. 


June 20, 2011
Turning to the Cloud

While 2011 may be half-over, there is still plenty of time to incorporate the right technologies to streamline retail operations by yearend. Chain Store Age spoke with Jay Yanko, managing principal of Verizon Retail & Distribution, about some top technologies for lowering costs and upping efficiencies.

May 3, 2011
Einstein Noah Restaurant Group selects Service Management Group to drive sales and increase loyalty

Einstein Noah Restaurant Group announces partnership with Service Management Group, a leading customer analytics agency focused on loyalty and service improvement, to increase customer loyalty and drive same-store sales.

Kansas City, Mo. -- Einstein Noah Restaurant Group announces partnership with Service Management Group, a leading customer analytics agency focused on loyalty and service improvement, to increase customer loyalty and drive same-store sales.

Through this partnership Service Management will identify new business opportunities through customer analyses that integrate guest experience metrics with transaction data and Einstein restaurant attributes.

April 6, 2011
Aaron’s partners with Buxton for expansion strategy

Aaron’s has formed a partnership with Buxton, a customer analytics firm, to assist with the retailer’s market expansion and analytics strategy.

Fort Worth, Texas -- Aaron’s has formed a partnership with Buxton, a customer analytics firm, to assist with the retailer’s market expansion and analytics strategy.

March 30, 2011
Watson and the retailer’s dilemma

By Chuck Densinger & Mason Thelen, IBM

By Chuck Densinger, chuck.densinger@us.ibm.com & Mason Thelen mason.thelen@us.ibm.com

Question: Which computer system can provide retailers with unprecedented insight into how to serve their customers better?

Answer: Watson.

March 11, 2011
Retail real estate decision-making comes out of the silo

The “prediction gap” of expert opinion that endlessly disagrees between a rising economic recovery versus continuing recession illustrates the complexity and volatility of the marketplace, and how little room there is for retail chain real estate investment mistakes.

By Dean A. Stoecker, CEO, Alteryx, LLC

November 16, 2010
T-Mobile selects Portrait Software to improve retention, profitability

Portrait Software, a provider of customer interaction optimization software and now a part of Pitney Bowes Business Insight, announced Tuesday that T-Mobile Austria has selected Portrait Uplift Optimizer following a successful trial that demonstrated improved customer retention and reduced costs, compared with previous approaches.

Boston -- Portrait Software, a provider of customer interaction optimization software and now a part of Pitney Bowes Business Insight, announced Tuesday that T-Mobile Austria has selected Portrait Uplift Optimizer following a successful trial that demonstrated improved customer retention and reduced costs, compared with previous approaches.
 

October 4, 2010
Buxton and TCBY team toward market expansion

Customer analytics firm Buxton said Tuesday that TCBY, the Country’s Best Yogurt, has entered into...

May 20, 2010
Spanish retailer improves sales with IBM’s predictive analytics software

IBM announced that Neck & Neck, a children's clothing retailer in nine European countries with...

March 17, 2010
Buxton signs data deal with Canadian-based Environics Analytics

Customer analytics company Buxton on Thursday announced a partnership with Environics Analytics, a Toronto-based company...

January 19, 2010
Red Wing Shoe Co. partners with Buxton to analyze market expansion strategy

Red Wing Shoe Co. has formed a relationship with Buxton, a customer analytics firm, to...

September 30, 2008
Dashboards, BI: Springboards To the Customer Experience

The economy continues to squeeze consumers, and they are responding by pulling back their...

August 31, 2008
Who’s Who

Buxton was founded on a unique premise—to assist enterprises in building success by accurately...

June 30, 2008
Site Selection’s New Look

As a tough economic climate forces retailers to batten down the hatches, wait out...

April 30, 2007
Who’s Who

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December 31, 2006
Framing Success

Customer segmentation tools provide a flexible framework for decision-making—and allow retailers to flex and bend...