Content about Craig Johnson

February 10, 2012

Retail sales will increase by 5.7% in 2012, according to a new report by Customer Growth Partners, a consulting and research firm serving retailers, vendors and institutional investors.

New Canaan, Conn. -- Retail sales will increase by 5.7% in 2012, according to a new report by Customer Growth Partners,  a consulting and research firm serving retailers, vendors and institutional investors.

The report, “The Great Consumer Reset/The Great Retail Reset,” finds that falling household and credit-debt levels, along with higher savings rates, are fueling consumer spending. 

December 22, 2011

By Craig Johnson, Customer Growth Partners

By Craig Johnson, Customer Growth Partners

Despite being only the penultimate Saturday before Christmas, 2011’s “Super Saturday” Dec. 17 broke the all-time record for holiday spending, with an estimated $26 billion in total retail sales, according to retail consultancy Customer Growth Partners. The total was just shy of the record $27 billion spent on Black Friday.

October 28, 2011

Value-focused but financially healthier American consumers will propel 2011 holiday sales to a record $554 billion, according to retail consultancy Customer Growth Partners’ 10th annual holiday forecast.

New Canaan, Conn. -- Value-focused but financially healthier American consumers will propel 2011 holiday sales to a record $554 billion, according to retail consultancy Customer Growth Partners’ 10th annual holiday forecast. The forecast, which is significantly more upbeat than other holiday surveys, predicts total retail sales growth of 6.5% for the November-December period over last year, the most rapid growth since 6.9% in 2004 — and over twice consensus forecasts called for lackluster growth of only 2.5%-3%.

October 28, 2011

By Craig Johnson, president, Customer Growth Partners

October 24, 2011

Harry & David Holdings has named Craig Johnson as its CEO.

Medford, Ore. -- Harry & David Holdings has named Craig Johnson as its CEO.

Johnson most recently served as chief supply chain officer of Guitar Center. Prior to that, he was CEO of Musician's Friend, a Guitar Center subsidiary. He has also held positions at Oriental Trading Co., Golfsmith International Holdings, and Coldwater Creek.

The company exited Ch. 11 bankruptcy protection last month.

February 11, 2011

Department stores and shopping centers malls are gaining market share for the first time in three decades, according to consultants Customer Growth Partners, and this month most will report their best annual earnings in years -- if not ever.

Department stores and shopping centers malls are gaining market share for the first time in three decades, according to consultants Customer Growth Partners, and this month most will report their best annual earnings in years -- if not ever.

“Department stores from Macy’s to Nordstrom, and mall operators from Macerich to Simon, have used the recession not just to cut costs, but to reinvent themselves,” said Craig Johnson, president, Customer Growth Partners, a consulting and research firm serving retail and other consumer industries.

January 26, 2011

The retail industry will grow by 5.1% in 2011, the strongest growth in five years, according to Customer Growth Partners 2011 Forecast and Outlook.

The retail industry will grow by 5.1% in 2011, the strongest growth in five years, according to Customer Growth Partners 2011 Forecast and Outlook. The New Canaan, Conn.-based consulting and research firm projects that the industry will create over half a million new jobs in 2011, the most of any employment sector, and that retail sales will reach a record level of almost $2.9 trillion.

December 30, 2010

Holiday shoppers continued to unleash three years of pent-up demand as the season winds up, on their way to setting a new record of over $521B, blasting through 2007’s pre-recession record of $508 billion, according to Customer Growth Partners.

Holiday shoppers continued to unleash three years of pent-up demand as the season winds up, on their way to setting a new record of over $521B, blasting through 2007’s pre-recession record of $508 billion, according to Customer Growth Partners. Based on CGP’s proprietary mall surveys and government retail data -- and despite Sunday’s Northeast blizzard -- the sales growth confirmed CGP’s +5% holiday sales forecast. [CGP’s data include e-commerce, unlike NRF, which excludes the same.]

November 2, 2010

A return to divided government in January may well mark a return to the shopping...

November 1, 2010

Holiday retail sales will grow by a strong 4.5% [+/- 0.5%] year-over-year to a record $519 billion, according to retail consulting and research firm Customer Growth Partners, New Canaan, Conn.

New York City -- Holiday retail sales will grow by a strong 4.5% [+/- 0.5%] year-over-year to a record $519 billion, according to retail consulting and research firm Customer Growth Partners, New Canaan, Conn.

October 28, 2010

Holiday retail sales will grow by a strong 4.5% [+/- 0.5%] year-over-year to a record...

March 4, 2010

By Craig Johnson, johnson@customergrowthpartners.com

After the steepest sales slump in decades, the once-sputtering retail economy is coming back to life. And it may be coming back most strongly closest to home: the home-furnishings and home-improvement sectors.

November 30, 2008

Here’s my contrarian view of the holiday season—though sales will be soft, profits could...

November 18, 2007

New Canaan, Conn., ...