Content about Costs

July 24, 2013

By Greg Miller, CrossCom National

By Greg Miller, CrossCom National

When an IT manager at a retail company proposes to replace outdated technologies because of escalating maintenance costs, his director may say, “Sorry, I need you to squeeze another year out of the system.”

But it’s not that easy.

December 9, 2010

Today, retail companies have realized that projecting a consistent and positive brand image to their customers is a major factor in achieving customer satisfaction.

By Jay Leyden, jay.leyden@fmfacilitymaintenance.com

Today, retail companies have realized that projecting a consistent and positive brand image to their customers is a major factor in achieving customer satisfaction. That means everything from lighting standards and cleanliness to HVAC and exterior landscaping are potentially as important to their brand as, say, their advertising campaign or the quality of their products.