Content about Company Customer

April 10, 2013
J.C. Penney: The Best Case for Test and Learn

By Rafi Musher, Stax Inc.

March 15, 2013
Focus on: Landlord-Tenant Social Networking

Manners mistress Emily Post wouldn’t recognize today’s social skills.

Communication styles have changed, with the once-mandatory handwritten thank-you note supplanted by a tweet or a family email blast. These days, good table manners are far less important than proper posting protocol.

January 3, 2013
Polaroid to launch new retail concept with 10 stores in 2013

Polaroid has announced plans to launch a new experiential retail concept called Polaroid Fotobar, opening at least 10 locations in 2013.

December 27, 2012
IT Hot Buttons

From mobile payments to mining big data for customer insights, savvy retailers are using all the tools at their disposal to engage and connect with shoppers and provide relevant, convenient and personalized shopping experiences across all channels.

As retailers competitively position themselves for growth in 2013 and beyond, there are a number of hot buttons or key considerations that will be driving their strategies. Here is a look at some of the top ones:

Marketing and IT collaboration

October 5, 2012
Paladino acquires S.D. Keppler & Associates

Paladino and Co., a sustainability and green building consulting firm, has acquired green building consulting firm S.D. Keppler & Associates, Rockville, Md.

October 1, 2012
Foot Locker taps LightHaus to measure customer traffic, shopping behavior

LightHaus announced that Foot Locker has deployed the LightHaus Visual Customer Intelligence (VCI) solution to measure customer traffic and sales conversion rates at all of its Champs Sports stores in the U.S. and Canada, as well as its Foot Locker Canada stores.

May 30, 2012
Sears launches online charity project

Sears Holdings Corp. said it has launched a new online charity project designed to parlay customer opinions into charitable contributions.

April 27, 2012
Rebate Programs: 10 Best Practices

By Juli Spottiswood, Parago

March 19, 2012
Amazon to buy Kiva Systems for $775 million

Amazon.com announced it has agreed to buy Kiva Systems Inc. for $775 million in cash.

February 14, 2012
Survey: Sam's Club and Publix tops in customer experience

Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience: Sam's Club and Publix led the pack, followed by Starbucks, Subway, Chick-fil-A, Aldi, Winn-Dixie, H.E.B., and credit unions.

January 26, 2012
Reeds Jewelers and Alliance Data team for credit card services

Loyalty and marketing solution-provider Alliance Data Systems Corp. said that it has signed a multi-year renewal agreement to continue providing private label credit card services to Reeds Jewelers.

January 17, 2012
Abercrombie & Fitch taps IBM to expand online business

IBM announced that Abercrombie & Fitch Co. is working with IBM software to help the company transform its online business to achieve greater speed and efficiency.

January 12, 2012
ForeSee: Apple, Amazon dominate mobile satisfaction

A mobile commerce study released by customer experience analytics firm ForeSee found that Apple and Amazon rank far above all other retailers when it comes to mobile customer satisfaction.

November 3, 2011
Sycamore Partners acquires 51% interest in Limited’s Mast Global Fashions

Sycamore Partners, a private equity firm based in New York, and Limited Brands announced that Sycamore has acquired a controlling 51% interest in Mast Global Fashions, the third-party apparel sourcing division of Limited Brands.

August 31, 2011
Zale loss widens on higher costs but beats Street; adds credit options

Zale Corp. reported Wednesday that its loss for the quarter ended July 31 widened to $32.6 million from $28.5 million a year earlier.

March 24, 2011
Home Depot rolls out mobile barcode program powered by Scanbuy

The Home Depot partnered with Scanbuy to launch a national communications strategy utilizing mobile barcodes enabled by Scanbuy’s ScanLife system.

March 7, 2011
A Winning Game Plan 


For the past couple of years, retail survival has largely been about controlling the controllable.

February 16, 2011
SPL Realty Partners opens in southern California

Real estate broker Scott P. Lifschultz announced he has formed SPL Realty Partners, a retail real estate brokerage and consulting company.

December 2, 2010
Discounters and warehouse clubs beat expectations in November

The nation’s discount retailers and warehouse club operators posted strong sales in November, beating analysts’ expectations.

October 20, 2010
Starbucks launches in-store digital network

Starbucks on Wednesday launched an in-store digital network for customers with mobile devices, in a partnership with Yahoo.

October 19, 2010
Starbucks launches in-store digital network

Starbucks on Wednesday launched an in-store digital network for customers with mobile devices, in a...

September 30, 2010
Revisiting Rebates

A decade ago, rebates fell out of favor with marketers and retailers as consumers...

September 23, 2010
Thanks a million: How to recognize the ultra-luxury shopper

By Guy Dilger, gdilger@loyalty.com

When it comes to luxury store retailing, properly rewarding a customer who spends $200,000 a year could be as easy as a walk in the park, or Park Avenue. But recognizing those dedicated shoppers who spend upwards of $1 million a year takes more than diamond points -- this kind of shopper requires sincere eloquence.

It’s a high-class, and at times bewitching, problem.

September 10, 2010
The retail revolution: Keeping up with today’s shoppers

With shrinking ad budgets, and decreasing foot traffic in retail stores, it is an ever increasing challenge for retailers to get shoppers to shop -- even during traditional times of necessity such as “back to school.”

September 8, 2010
Survey: Consumers will abandon slow websites

A survey released late Wednesday by Gomez, the web performance division of Compuware Corp., found...

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