Content about Christina Cooley

July 10, 2014

Hhgregg ranks highest in appliance retailer customer satisfaction, followed by Lowe’s, according to the J.D. Power 2014 Appliance Retailer Satisfaction Study.

Westlake Village, Calif. -- Hhgregg ranks highest in appliance retailer customer satisfaction, followed by Lowe’s, according to the J.D. Power 2014 Appliance Retailer Satisfaction Study. The survey found that a knowledgeable sales staff providing a prompt, courteous and engaging customer service experience helps drive satisfaction with home appliance retailer.

May 4, 2011

For a fifth consecutive year, Ace Hardware ranks highest in satisfying home improvement retail store customers, according to the J.D. Power and Associates 2011 U.S. Home Improvement Retailer Satisfaction Study(SM).

New York City -- For a fifth consecutive year, Ace Hardware ranks highest in satisfying home improvement retail store customers, according to the J.D. Power and Associates 2011 U.S. Home Improvement Retailer Satisfaction Study(SM). The study, now in its fifth year, finds that home improvement store shoppers are more satisfied with store facilities, merchandise and pricing in 2011, compared with 2010.