Content about Call centre

November 11, 2013

Information technology outsourcing (ITO) enables organizations to cut labor and infrastructure costs, improve operating efficiencies and increase flexibility in the IT department.

Information technology outsourcing (ITO) enables organizations to cut labor and infrastructure costs, improve operating efficiencies and increase flexibility in the IT department. Although certain aspects of retailing are ideally suited to out-of-house automation via ITO, the retail industry as a whole has not embraced ITO as much as some other industries.

May 14, 2012

By Steve Castro-Miller, LogMeIn, Inc.

By Steve Castro-Miller, steve@boldchat.com

May 14, 2012

A “Live Help” feature, detailed information about products and services and access to personal account information are the three most important features consumers expect to find at a company’s website, according to an annual survey by Oracle.

Redwood Shores, Calif. -- A “Live Help” feature, detailed information about products and services and access to personal account information are the three most important features consumers expect to find at a company’s website, according to an annual survey by Oracle. The company surveyed more than 3,000 consumers worldwide regarding their use of customer service channels including call centers, live chat, click-to-call and email.

April 6, 2011

By Emily Millar, VP client relations, TELUS International

By Emily Millar, Emily.millar@telus.com

Web-related shopping is growing. Forrester Research predicts U.S. online retail sales will reach nearly $250 billion by 2014 with many more billions to be made from shoppers making in-store purchase decisions that are “web-influenced” first.

August 24, 2010

The percentage of consumers being funneled to call centers located in a foreign country declined...

May 6, 2010

OfficeMax plans to close its call center in Casper, Wyo., and terminate the facility's 250 employees....

October 19, 2009

A new study from RightNow to investigate online shoppers' attitudes towards the technology used for...

April 30, 2008

As shoppers get more comfortable shopping online, they are choosing electronic communications over the...

August 30, 2007

Retail’s multichannel explosion has done more than send e-commerce and catalog numbers skyrocketing. It has...

June 30, 2007

Catalog retailers are the stars in the inaugural Call Center Satisfaction Index, a new study...

January 31, 2007

New Year’s resolutions. They seem simple in December, but by February, we’re struggling to uphold...