Content about CRM

February 24, 2014

Recent news that Starbucks will soon start offering a feature on its Square payment app that automatically prompts customers to leave a tip for appropriate purchases and also calculates “basic,” “better” and “best” tip amounts serves as a reminder of the three rules of modern CRM. Automate, automate, automate.

Recent news that Starbucks will soon start offering a feature on its Square payment app that automatically prompts customers to leave a tip for appropriate purchases and also calculates “basic,” “better” and “best” tip amounts serves as a reminder of the three rules of modern CRM: Automate, automate, automate.

February 18, 2014

Microsoft Corp. has enhanced Microsoft Dynamics CRM by adding a comprehensive set of new marketing, customer care and social listening capabilities to the suite.

Redmond, Wash. -- Microsoft Corp. has enhanced Microsoft Dynamics CRM by adding a comprehensive set of new marketing, customer care and social listening capabilities to the suite. The new release is expected in the second quarter of 2014.

January 7, 2014

For upscale retailers, providing an intimate and responsive customer experience is even more critical than it is for more mainstream chains.

For upscale retailers, providing an intimate and responsive customer experience is even more critical than it is for more mainstream chains. In The Pink, a Falmouth, Mass.-based, seven-unit affiliate of specialty retailer Lilly Pulitzer, is disrupting both how customer service is delivered in its stores and how IT vendors deliver technology to retailers. 

January 6, 2014

Raley's Family of Fine Stores has selected Revionics’ social commerce solution to power a measurable social media rewards program called Extra Friendzy.

Austin, Texas -- Raley's Family of Fine Stores has selected Revionics’ social commerce solution to power a measurable social media rewards program called Extra Friendzy.

December 26, 2013

Online discount retailer DealYard has optimized its site in a customer-friendly way, using personalized recommendations that are provided by CRM vendor 4-tell.

Westbury, N.Y. – Online discount retailer DealYard has optimized its site in a customer-friendly way, using personalized recommendations that are provided by CRM vendor 4-tell. In addition, users will receive ideas on what to add next, a feature provided by VeInteractive.

December 6, 2013

Verizon Enterprise Solutions is launching a new managed, cloud-based Wi-Fi for business solution aimed at retail and food service environments.

New York -- Verizon Enterprise Solutions is launching a new managed, cloud-based Wi-Fi for business solution aimed at retail and food service environments. The solution is designed to be easy to deploy while enabling businesses to improve customer service, customer loyalty and business processes.

December 3, 2013

The Retail industry is in the midst of unprecedented change, with multiple innovations in technology transforming the way business is conducted.

By Connor Marsden, U.S. Lead for Microsoft Dynamics CRM

The Retail industry is in the midst of unprecedented change, with multiple innovations in technology transforming the way business is conducted. Retail companies that are unable to keep pace will face diminished prospects for growth. But for those companies that can successfully navigate this changing landscape, there is enormous potential and the opportunity to create a sustainable competitive advantage within their business.

November 8, 2013

Regional specialty gift retailer The Paper Store is leveraging the Epicor Retail SaaS solution, a hosted enterprise software suite that includes Epicor Retail Store, CRM, Merchandising, Sales Audit, and Loss Prevention applications.

Acton, Mass. – Regional specialty gift retailer The Paper Store is leveraging the Epicor Retail SaaS solution, a hosted enterprise software suite that includes Epicor Retail Store, CRM, Merchandising, Sales Audit, and Loss Prevention applications.

November 5, 2013

Canadian footwear retailer Groupe Yellow has selected the Epicor Retail Software as a Service (SaaS) solution to support the organization’s retail operations.

Montreal -- Canadian footwear retailer Groupe Yellow has selected the Epicor Retail Software as a Service (SaaS) solution to support the organization’s retail operations. Yellow has also signed on as the first SaaS customer to deploy Epicor Retail Sourcing and Product Lifecycle Management (PLM) as a hosted solution.

August 21, 2013

By John Lytle and Julien Escribe, ISG

By John Lytle, john.lytle@isg-one.com and Julien Escribe, julien.escribe@isg-one.com

July 19, 2013

The market for social CRM software, or technology that allows retailers to perform activities such as social monitoring, social listening, social management and social measurement for providing an enhanced customer experience, is set to grow exponentially in the next few years.

Dallas – The market for social CRM software, or technology that allows retailers to perform activities such as social monitoring, social listening, social management and social measurement for providing an enhanced customer experience, is set to grow exponentially in the next few years.

According to a new report from RnR Market Research, the social CRM technology market will expand from $1.91 billion in 2013 to $9.08 billion in 2018. This represents a compound annual growth rate (CAGR) of 36.5% from 2013 to 2018.

June 27, 2013

Speakers at the recent Internet Retailer Conference & Exposition in Chicago discussed how the retail industry is using a number of digital technologies to assist performance in areas such as CRM, marketing, driving customer traffic and converting sales. Following are a few brief highlights:

Liberty Jane Clothing, an online specialty retailer of clothing and accessories for American Girl dolls, uses the Pinterest social platform to give its customers an inside view of the company and create a more personalized relationship with them.

June 3, 2013

Information technology solution-provider MICROS Systems said that it has forged a partnership with Steve Madden to launch its e-commerce, order management, customer relationship management, and cloud point-of-service solutions.

Westborough, Mass. -- Information technology solution-provider MICROS Systems said that it has forged a partnership with Steve Madden to launch  its e-commerce, order management, customer relationship management, and cloud point-of-service solutions.
 

May 8, 2013

Sporting goods retailer Modell’s is launching Micros-Retail’s Xstore Point-of-Service, Relate Customer Relationship Management and miStore mobile POS solutions.

Westborough, Mass. -- Sporting goods retailer Modell’s is launching Micros-Retail’s Xstore Point-of-Service, Relate Customer Relationship Management and miStore mobile POS solutions. Modell’s says it intends to transform the customer experience, modernize IT for the stores, reduce training time for IT staff, and streamline day-to-day functions, as well as use miStore to provide quicker customer service with more detailed product information.

December 19, 2012

Epicor Software Corp. said that A.C. Moore Arts & Crafts has selected and implemented the company’s Retail Customer Relationship Management solution to strengthen customer relations and support future loyalty/reward initiatives.

Dublin, Calif. -- Epicor Software Corp. said Wednesday that A.C. Moore Arts & Crafts has selected and implemented the company’s Retail Customer Relationship Management solution to strengthen customer relations and support future loyalty/reward initiatives.

October 23, 2012

As part of a larger initiative to upgrade the customer experience and localize offerings in its 640 stores nationwide.

Redwood Shores, Calif. -- As part of a larger initiative to upgrade the customer experience and localize offerings in its 640 stores nationwide. The Finish Line will roll out new Oracle Retail merchandising, planning, stores and CRM solutions. The athletic-goods retailer is leveraging Oracle’s cloud computing services in the process.

The Finish Line will use the integrated retail systems to tailor offerings to customer and regional preferences.  

June 21, 2012

Wading through retail technological innovations and deciding what options and applications should be top priority can be daunting at best. But the opportunities clearly outweigh the challenges, said Epicor Solutions’ Douglas Taylor in an interview with Chain Store Age.

What are the biggest operational challenges facing retailers today?

June 21, 2012

The term “cloud computing” generally means anything that involves delivering hosted computing services over the Internet. Here, the word “cloud” is used to refer to the Internet, most frequently depicted in diagrams as a cloud.

May 18, 2012

Although the adoption of social media by sales, marketing and customer service departments continues to grow rapidly, by the end of 2012, only 50% of Fortune 1000 companies will receive a worthwhile return on investment from their social customer relationship management (CRM) initiatives, according to Garner.

New York -- Although the adoption of social media by sales, marketing and customer service departments continues to grow rapidly, by the end of 2012, only 50% of Fortune 1000 companies will receive a worthwhile return on investment from their social customer relationship management (CRM) initiatives, according to Gartner.

May 11, 2012

By Matthew Talbot, Sybase 365

By Matthew Talbot, Matthew.Talbot@sybase.com

April 6, 2012

Rug Doctor said that it has chosen customer analytics firm Buxton to assist with the company’s customer relationship management strategy.

Fort Worth, Texas -- Rug Doctor said that it has chosen customer analytics firm Buxton to assist with the company’s customer relationship management strategy.

October 3, 2011

Most consumers hold strong positive attitudes on the quality of service they receive from U.S. businesses, according to new research from customer relationship management company Convergys Corporation.

Cincinnati -- Most consumers hold strong positive attitudes on the quality of service they receive from U.S. businesses, according to new research from customer relationship management company Convergys Corporation.  Among the top findings of the research: nearly nine out of 10 consumers believe that service improved or stayed the same over the past year, and an impressive seven out of 10 say they were either “extremely” or “very” satisfied with their most recent service experience.

August 26, 2011

By Arthur Sweetser, chief marketing officer, 89 Degrees

By Arthur Sweetser, sweetsera@89degrees.com

July 13, 2011

The Microsoft Worldwide Partner Conference (WPC) is taking place this week (July 10 – 14) in Los Angeles, with some 15,000 from around the globe in attendance at the Staples Center. It’s a huge event, with over 100 breakout sessions each day, 22 regional keynotes and country breakouts. To kick-off the show, CEO Steve Ballmer said that, thanks to partners, Windows 7 has sold more than 400 million licenses in less than two years, and is still the fastest-selling operating system in history.

Here are some  other interesting tidbits from the conference:

May 26, 2011

Oracle on Thursday unveiled a prebuilt business intelligence application for retailers.

Redwood Shores, Calif. — Oracle on Thursday unveiled a prebuilt business intelligence application for retailers.

The new application, Oracle Retail Merchandising Analytics, uses Oracle Business Intelligence applications to access and analyze data from multiple applications such as financial and workforce management, customer relationship management (CRM) and retail operations.