Content about Bridget Trask

November 11, 2010

Is it ever too early to start planning for the holiday rush? Not in the retail sector, where revenue expectations rely on that all-important spike in fourth quarter sales.

By Bridget Trask, Bridget.trask@convergys.com

Is it ever too early to start planning for the holiday rush? Not in the retail sector, where revenue expectations rely on that all-important spike in fourth quarter sales. Every day counts, especially this year, when retailers will feel the full impact of a major change in the marketplace -- growth in customer demand for a shopping experience via multiple interaction channels.

August 30, 2007

Retail’s multichannel explosion has done more than send e-commerce and catalog numbers skyrocketing. It has...