Content about Bean

June 25, 2014

L.L. Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months.

New York - L.L. Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months. According to monthly benchmark analysis from customer service analysis provider StellaService, L.L. Bean’s performance was strong in nearly every area — fourth in phone, sixth in email, eighth in chat and fourth in returns/refunds.

May 9, 2014

L.L.Bean Inc. has appointed two new independent directors to its corporate board.

Freeport, Maine – L.L.Bean Inc. has appointed two new independent directors to its corporate board. The new board members are Matthew Moellering, executive VP and CEO of Express Inc., and Hugh Farrington, former president and CEO of Hannaford Brothers Company.

January 7, 2014

Amazon.com and L.L. Bean tied for the highest company-level customer satisfaction scores during the 2013 holiday season.

Ann Arbor, Mich. – Amazon.com and L.L. Bean tied for the highest company-level customer satisfaction scores during the 2013 holiday season. According to the ForeSee Experience Index: 2013 U.S. Retail Edition, Amazon and L.L. Bean both scored 90, while Priceline had the lowest company-level satisfaction score (75) of 100 top retailers included in the Index.

The study offers a comprehensive view of satisfaction at the company-level and across every applicable sales channel including store, contact center, web and mobile.

March 24, 2011

L.L. Bean announced it will implements free standard shipping to all United States and Canadian addresses effective March 25.

Freeport, Maine -- L.L. Bean announced it will implements free standard shipping to all United States and Canadian addresses effective March 25.

“We tested free shipping offers with no minimum purchase for several months and the customer response was overwhelming,” said Chris McCormick, president and CEO, L.L. Bean, Freeport, Maine. “It’s our opportunity to offer free shipping for all U.S. and Canadian customers with no minimum purchase, no end date, no conditions -- guaranteed.”

February 24, 2008

L.L. Bean will open its first store in the Chicago region in September....

October 1, 2007

Freeport, Maine, L.L....

September 5, 2007

Freeport, Maine, L.L....

October 20, 2005

Freeport, Maine, L.L.Bean...

October 20, 2005

Freeport, Maine, L.L.Bean...

September 18, 2005

Salt Lake City, ...

September 18, 2005

Salt Lake City, ...