Content about Ann Arbor

December 23, 2013

Glimcher Realty Trust has acquired Arbor Hills, an upscale, open-air center located in Ann Arbor, Mich., in the main corridor that connects downtown Ann Arbor and the University of Michigan’s main campus.

Columbus, Ohio — Glimcher Realty Trust has acquired Arbor Hills, an upscale, open-air center located in Ann Arbor, Mich., in the main corridor that connects downtown Ann Arbor and the University of Michigan’s main campus. The new center, which opened in August, features 85,000 sq. ft. of leasable space and is approximately 87% leased. Tenants include Anthropologie, Arhaus, lululemon athletica, Madewell and The North Face. The property is expected to average above $500 per square foot in sales.

February 26, 2013

Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.

Ann Arbor, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again, Publix is on top, outperforming all other retailers (physical and pure online players) with a score of 86.

September 19, 2012

Seattle -- Nordstrom announced plans to open Nordstrom Rack stores in the Milwaukee suburb of Wauwatosa, Wis.; Ann Arbor, Mich., and Columbus, Ohio.

It will be the retailer's first location in the state of Wisconsin.

The approximately 36,000-sq.-ft. store in Wauwatosa, Wis., is scheduled to open in spring 2014 at The Mayfair Collection, a 250,000-sq.-ft. planned adaptive reuse development of a former industrial complex and distribution center.

May 9, 2012

Amazon continues to set the bar higher, achieving the highest rating on the annual Top 100 E-Retail Satisfaction Index by customer experience analytics firm ForeSee.

Ann Arbor, Mich. -- Amazon continues to set the bar higher, achieving the highest rating on the annual Top 100 E-Retail Satisfaction Index by customer experience analytics firm ForeSee. Amazon outdid its 2011 score, climbing three points to 89, and four points higher than the second highest scoring websites, Apple.com (85) and QVC.com (85). (Scores of 80 or higher on ForeSee's 100-point scale are considered superior customer satisfaction performances.)

January 12, 2012

A mobile commerce study released by customer experience analytics firm ForeSee found that Apple and Amazon rank far above all other retailers when it comes to mobile customer satisfaction.

Ann Arbor, Mich. -- A mobile commerce study released Thursday by customer experience analytics firm ForeSee found that Apple and Amazon rank far above all other retailers when it comes to mobile customer satisfaction.

When measuring how satisfied customers are with mobile shopping experiences of 16 of the largest e-retailers in the United States, Apple and Amazon, which scored 85 and 84, respectively, on the study’s 100-point scale, topped the list by a wide margin.

December 29, 2011

Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

Ann Arbor, Mich. -- Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

According to ForeSee’s annual Holiday E-Retail Satisfaction Index,
Amazon climbed two points to score 88 on the study’s 100-point scale, registering the highest score from any retailer in 14 consecutive studies.

October 31, 2011

Dick's Sporting Goods will officially mark its entry into the state of Oklahoma on Nov. 2, with the opening of two stores in Tulsa. and one store in Broken Arrow.

Pittsburgh -- Dick's Sporting Goods will officially mark its entry into the state of Oklahoma on Nov. 2, with the opening of two stores in Tulsa, and one store in Broken Arrow.

In other news, Dick’s will open at Premier Center, Canton, Mich., on Nov. 2, and at Waters Place, Ann Arbor, Mich., on Nov. 4.
 

September 21, 2011

Domino's Pizza announced that at after just three months since its launch, the new Domino's App for iPhone and iPod touch has achieved $1 million in sales over a single week.

Ann Arbor, Mich. -- Domino's Pizza announced that at after just three months since its launch, the new Domino's App for iPhone and iPod touch has achieved $1 million in sales over a single week.

The app, offering customers the ability to order from almost all of Domino's nearly 5,000 U.S. locations with no login required, is well-received by consumers and fans.

September 6, 2011

A Friday report by Reuters said that a former Borders Group employee is attempting to represent a class of about 300 Ann Arbor, Mich., workers in suing the bankrupt retailer for not giving proper notice of impending mass layoffs.

New York City -- A Friday report by Reuters said that a former Borders Group employee is attempting to represent a class of about 300 Ann Arbor, Mich., workers in suing the bankrupt retailer for not giving proper notice of impending mass layoffs.

August 1, 2011

The reviews are coming in, and Domino’s Pizza is streaming them atop a billboard in one of the country’s busiest intersections: Manhattan’s Times Square.

Ann Arbor, Mich. -- The reviews are coming in, and Domino’s Pizza is streaming them atop a billboard in one of the country’s busiest intersections: Manhattan’s Times Square.

July 21, 2011

Borders Group on Thursday won court approval to liquidate its remaining 399 stores, even as it negotiates to sell up to 35 stores to Books-a-Million.

Ann Arbor, Mich. -- Borders Group on Thursday won court approval to liquidate its remaining 399 stores, even as it negotiates to sell up to 35 stores to Books-a-Million.

"This is a bittersweet day," said U.S. Bankruptcy Judge Martin Glenn before a packed courtroom. "There are a lot of sad people around the country, a lot of sad people in the corporate headquarters. But there has been a late-breaking development."

July 19, 2011

Borders Group, which had been holding out hope that a buyer would come forward to save the company, said late Monday it will seek court approval Thursday for a liquidation led by Hilco Merchant Resources and Gordon Brothers Group.

Ann Arbor, Mich. -- Borders Group, which had been holding out hope that a buyer would come forward to save the company, said late Monday it will seek court approval Thursday for a liquidation led by Hilco Merchant Resources and Gordon Brothers Group.

The bookseller said that, with approval by the U.S. Bankruptcy Court of the Southern District of New York, it could begin shuttering its 399 remaining stores as early as Friday, and it is expected to go out of business for good by the end of September.

July 1, 2011

Borders Group announced Thursday that it has agreed to sell itself to Najafi Cos. for $215 million.

Ann Arbor, Mich. -- Borders Group announced Thursday that it has agreed to sell itself to Najafi Cos. for $215 million. The deal is subject to court approval.

Najafi Cos. is a Phoenix-based private investment company, which owns the Book-of-the-Month Club.

The "stalking horse" bid will open an auction for the company and its assets, so a higher bid is possible, according to reports.

June 6, 2011

Borders Group executive VP and chief merchandising officer Michele Cloutier has resigned, Borders said in a late afternoon Friday filing with the U.S. Securities and Exchange Commission.

Ann Arbor, Mich. -- Borders Group executive VP and chief merchandising officer Michele Cloutier has resigned, Borders said in a late afternoon Friday filing with the U.S. Securities and Exchange Commission.

It is the latest in a string of high-level departures from the bookseller as it struggles to emerge from bankruptcy protection.

On Thursday, the company received a deadline extension until mid-October to file a plan to restructure. An attorney for Borders said parts of the company could be sold in as quickly as two weeks.

May 13, 2011

Amazon.com was the top performer in a review of the Top 100 online retailers by ForeSee Results.

Ann Arbor, Mich. -- Amazon.com was the top performer in a review of the Top 100 online retailers by ForeSee Results. The annual report, Top 100 E-Retail Satisfaction Index, includes individual satisfaction scores with the 100 top e-retailers for the past seven years, allowing for comparisons over time and between companies.

March 14, 2011

Borders Group is expected to announce that another 75 stores will be closed.

Ann Arbor, Mich. -- Borders Group is expected to announce that another 75 stores will be closed.

Mike Edwards, president, in a conference call said that the additional store closings would come from a group of 140 "bubble stores" that had already been identified for possible closings.

The bookseller previously said it would close 200 stores when it announced it had filed for Chapter 11 bankruptcy on Feb. 16. At the time, the retailer said another 75 could be closed. The new round of stores has not yet been identified.

February 15, 2011

The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

Ann Arbor, Mich. -- The American Customer Satisfaction Index's annual E-Commerce Report, produced in partnership with ForeSee Results and released on Tuesday, showed that customer satisfaction with e-commerce websites is down 2.6% to 79.3 on the ACSI's 100-point scale.

The results are the lowest since 2004.

According to the report, falling satisfaction with online retail pulled down aggregate satisfaction with the e-commerce sector overall, which also includes online brokerage and online travel.

January 31, 2011

Borders Group Inc. said Sunday that payment of some bills due at the end of January is being delayed to help the book seller "maintain liquidity" while trying to complete a restructuring of its debt.

Ann Arbor, Mich. -- Borders Group Inc. said Sunday that payment of some bills due at the end of January is being delayed to help the book seller "maintain liquidity" while trying to complete a restructuring of its debt.

Last week, the company received a commitment for $550 million in financing from General Electric Capital, subject to conditions that include securing $175 million from other lenders and continuing to close stores.

January 28, 2011

Borders Group said it has received a commitment from GE Capital, Restructuring Finance to provide a $550 million senior secured credit facility.

Ann Arbor, Mich. -- Borders Group said it has received a commitment from GE Capital, Restructuring Finance to provide a $550 million senior secured credit facility. Upon completion, the facility, including the obtaining of $125 million of additional junior debt financing via the conversion of vendor payables and/or external sources, will provide Borders with the financial flexibility and an appropriate level of liquidity to move forward with its strategy to reposition its business model and the Borders brand.

January 25, 2011

Borders Group said Monday that it is selling its kiosk business Day by Day Calendar Co. for an undisclosed sum.

Ann Arbor, Mich. -- Borders Group said Monday that it is selling its kiosk business Day by Day Calendar Co. for an undisclosed sum.

The sale involves 420 kiosk retail outlets, which will be purchased by Calendar Holdings LLC, based in Texas.

According to the Detroit News, the sale could provide Borders with cash while the company works with creditors to restructure its debt.

January 19, 2011

Fry, Inc., a wholly owned subsidiary of Micros Systems, announced that Cabela’s has launched its newly designed website on Fry’s Open Commerce Platform.

Ann Arbor, Mich. -- Fry, Inc., a wholly owned subsidiary of Micros Systems, announced that Cabela’s has launched its newly designed website on Fry’s Open Commerce Platform.

December 29, 2010

While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

Ann Arbor, Mich. -- While many e-retailers had a holiday to celebrate, customer satisfaction with the Top 40 online retailers overall has fallen since last year, according to the sixth annual ForeSee Results E-Retail Satisfaction Index (U.S. Holiday Edition).

December 9, 2010

Borders Group posted sales of $470.9 million for its third quarter ended Oct. 30, a decrease of 17.6% from the same period a year ago.

Ann Arbor, Mich. -- Borders Group posted sales of  $470.9 million for its third quarter ended Oct. 30, a decrease of 17.6% from the same period a year ago. Same-store sales declined by 12.6%.

The company posted a loss from continuing operations in the third quarter of $74.4 million, versus a loss $37.7 million a year ago.

December 1, 2010

Annual analysis released today from ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season.

Ann Arbor, Mich. -- Annual analysis released today from ForeSee Results suggests that retailers have reason to be cautiously optimistic about the upcoming holiday season. Customer satisfaction with online retailers on Cyber Monday was the same this year as last, 73.1 on the American Customer Satisfaction Index's 100-point scale. However, satisfaction throughout the 2010 Thanksgiving holiday week and weekend was higher this year than in 2009, which bodes well for retailers hoping to see increasing holiday revenues.

November 15, 2010

Borders announced an all new Borders.com featuring discounts on the 100,000 bestselling titles, multiple free shipping options, new product lines, strategic partnerships that complement the Borders brand and a more integrated social media experience.

Ann Arbor , Mich. -- Borders announced an all new Borders.com featuring discounts on the 100,000 bestselling titles, multiple free shipping options, new product lines, strategic partnerships that complement the Borders brand and a more integrated social media experience.

To celebrate the new Borders.com, the company said it is offering free shipping on all orders placed on Borders.com, Nov. 15.