Content about Amazon

May 7, 2013
Getting Physical: Online Retailers Move Offline

Go offline, young man: That appears to be the mantra of e-commerce merchants these days.

As competition in the world of online retailing heats up — with Amazon's ever-burgeoning dominance posing the biggest threat — more pure-players are taking the brick-and-mortar plunge. It's a reminder, many experts say, of the strong appeal of the in-store experience — even when stacked up against the convenience of online shopping.

May 7, 2013
Hointer Is High-Tech, High-Feel

Robotics and smartphone app power Amazon vet's retail start-up

A Seattle-based retail start-up with an in-store backend robotic system and a smartphone app that rivals the convenience of an online shopping cart is generating big buzz these days. Founded and headed up by Nadia Shouraboura, former head of supply chain and fulfillment technologies for Amazon.com, Hointer combines the best of online and brick-and-mortar retailing to take the hassle out of shopping.

April 15, 2013
Amazon launches online health, wellness store

Online retailer Amazon has launched its 50+ Active and Healthy Living Store, which features hundreds of thousands of nutrition, wellness, exercise and fitness, medical, personal care, beauty, entertainment items and more — all in a single destination for customers in the 50+ age range.

Seattle — Online retailer Amazon has launched its 50+ Active and Healthy Living Store, which features hundreds of thousands of nutrition, wellness, exercise and fitness, medical, personal care, beauty, entertainment items and more — all in a single destination for customers in the 50+ age range.

April 5, 2013
Report: Amazon will cement its position as major retail price setter

Amazon will cement its position as major retail price setter for years to come by exploiting its logistics opportunity, according to a new ResearchFarm report.

New York -- Amazon will cement its position as major retail price setter for years to come by exploiting its logistics opportunity, according to a new ResearchFarm report.

March 29, 2013
Amazon acquiring Goodreads

Amazon.com announced that it has agreed to acquire social site Goodreads, an online book recommendation community that has more than 16 millions around the globe.

Seattle -- Amazon.com announced that it has agreed to acquire social site Goodreads, an online book recommendation community that has more than 16 millions around the globe. The financial terms of the deal, which enhances Amazon's already significant clout in the book publishing world, were not disclosed.

March 29, 2013
Amazon acquiring Goodreads

Amazon.com announced that it has agreed to acquire social site Goodreads, an online book recommendation community that has more than 16 millions around the globe.

Seattle -- Amazon.com announced that it has agreed to acquire social site Goodreads, an online book recommendation community that has more than 16 millions around the globe. The financial terms of the deal, which enhances Amazon's already significant clout in the book publishing world, were not disclosed.

March 21, 2013
Walmart tops list of most valuable U.S. retail brands; Macy’s, Amazon biggest risers

Walmart holds on to the top spot in the annual ranking of the 50 most valuable U.S. retail brands from branding consultancy firm Interbrand.

Dayton, Ohio -- Walmart holds on to the top spot in the annual ranking of the 50 most valuable U.S. retail brands from branding consultancy firm Interbrand. The discounter’s brand value is put at $141 billion (up 1% from the 2012 report.). By comparison, the second-highest ranked U.S. brand, Target Corp., has a value of $25 billion. The Home Depot is solid at number three, with a brand value of nearly $23 billion.

March 19, 2013
Report: Sam's Club, Amazon tops in retail customer experience

Research results released by consulting firm Temkin Group revealed, among retailers, Sam’s Club and Amazon earned top marks.

Waban, Mass. -- Research results released Tuesday by consulting firm Temkin Group revealed, among retailers, Sam’s Club and Amazon earned top marks.

According to the 2013 Temkin Experience Rankings which queried 10,000 U.S. consumers about customer service issues across 246 companies in 19 industries, Sam's Club and Amazon earned the top spots in the retail sector and RadioShack was the lowest rated retailer for the third consecutive year.

March 14, 2013
Google tops list of 10 most influential brands

Google came out on top, followed by Amazon and Apple, in a new survey by market research company Ipsos called “The Most Influential Brands in the United States 2013.”

New York -- Google came out on top, followed by Amazon and Apple, in a new survey by market research company Ipsos called “The Most Influential Brands in the United States 2013.” The survey, which asked U.S. consumers to rate 100 leading brands on a wide variety of attributes, determined that the dimensions or factors that drive a brand’s influence are: engagement; trustworthy; leading edge; corporate citizenship; and, presence.

February 26, 2013
Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot

Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.

Ann Arbor, Mich. -- Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale. And once again, Publix is on top, outperforming all other retailers (physical and pure online players) with a score of 86.

February 12, 2013
Amazon, QVC, Apple lead in mobile satisfaction; Target among most improved

Amazon has extended its domination of e-retail into the mobile platform, according to the ForeSee Mobile Satisfaction Index: Holiday Retail Edition, released by ForeSee.

Ann Arbor, Mich. -- Amazon has extended its domination of e-retail into the mobile platform, according to the ForeSee Mobile Satisfaction Index: Holiday Retail Edition, released on Tuesday by ForeSee.

In a survey of more than 6,200 consumers collected during the peak holiday shopping season between Thanksgiving and Christmas, Amazon scored highest among 25 of the top mobile commerce companies.

February 12, 2013
Poll: Amazon leads reputation rankings

In a survey released Tuesday, Amazon.com topped America’s list of companies with great reputations, joined by Apple and Google in the top five.

New York -- In a survey released Tuesday, Amazon.com topped America’s list of companies with great reputations, joined by Apple and Google in the top five.

The 2013 Harris Poll Reputation Quotient, which polls the general public about the reputations of the 60 most visible U.S. companies, put Amazon in the top spot for the first time, although it consistently has earned high rankings. Amazon edged out Apple, which ranked first last year and second in 2013.

Walt Disney Co., Google, and Johnson & Johnson completed the top five.

February 12, 2013
Poll: Amazon leads reputation rankings

In a survey released Tuesday, Amazon.com topped America’s list of companies with great reputations, joined by Apple and Google in the top five.

New York -- In a survey released Tuesday, Amazon.com topped America’s list of companies with great reputations, joined by Apple and Google in the top five.

The 2013 Harris Poll Reputation Quotient, which polls the general public about the reputations of the 60 most visible U.S. companies, put Amazon in the top spot for the first time, although it consistently has earned high rankings. Amazon edged out Apple, which ranked first last year and second in 2013.

Walt Disney Co., Google, and Johnson & Johnson completed the top five.

February 12, 2013
Poll: Amazon leads reputation rankings

In a survey released Tuesday, Amazon.com topped America’s list of companies with great reputations, joined by Apple and Google in the top five.

New York -- In a survey released Tuesday, Amazon.com topped America’s list of companies with great reputations, joined by Apple and Google in the top five.

The 2013 Harris Poll Reputation Quotient, which polls the general public about the reputations of the 60 most visible U.S. companies, put Amazon in the top spot for the first time, although it consistently has earned high rankings. Amazon edged out Apple, which ranked first last year and second in 2013.

Walt Disney Co., Google, and Johnson & Johnson completed the top five.

January 29, 2013
Subway and Amazon top list of brands with the biggest buzz

For the third consecutive year, Subway came out on top on BrandIndex’s annual ranking of the most buzzed about U.S. brands.

New York  -- For the third consecutive year,  Subway came out on top on BrandIndex’s annual ranking of the most buzzed about U.S. brands. The BrandIndex Buzz Rankings compares “Buzz” scores for nearly 1,100 brands across 41 categories  to reveal the brands with the most positive Buzz in 2012.  

Subway had a Buzz score of 40.3. Online giant  Amazon came in at number two for the second year in a row, with a score of  36.8  Lowe’s was fifth, with a score of 32.7.

December 27, 2012
Amazon sets standard in customer satisfaction survey

Amazon remains at the head of the class in terms of customer service, according to the annual Holiday E-Retail Satisfaction Index released Thursday by customer experience analytics firm ForeSee.

Ann Arbor, Mich. -- Amazon remains at the head of the class in terms of customer service, according to the annual Holiday E-Retail Satisfaction Index released Thursday by customer experience analytics firm ForeSee.

December 27, 2012
Retail’s Power Players

Some are merchants, with long careers in brick-and-mortar stores. Others are tech trailblazers, using new media to match merchandise and buyers. Others are influencing retail in less direct, but no less significant, ways. All share an ability to create new opportunities and, in their own way, are looking to reinvent the shopping experience. And all wield a great deal of influence in today’s complex retail landscape.

December 20, 2012
Amazon and Kohl’s execs among those honored by NRF

Executives at Amazon, Kohl’s, Crocs and Lululemon have been named recipients of the National Retail Federation’s annual awards.

Washington, D.C. -- Executives at Amazon, Kohl’s, Crocs and Lululemon have been named recipients of the National Retail Federation’s annual awards. Amazon founder and CEO Jeff Bezos received the Gold Medal Award, recognized for serving the industry with distinction and achieving a national reputation for excellence.

November 30, 2012
Report: Amazon, Costco tops in online customer satisfaction

Amazon and Costco lead the pack lead the pack when it comes to the e-tailers that have most satisfied their customers, according to the 2012 Harris Poll Shopper Satisfaction Study of Online Retailers.

New York -- Amazon and Costco lead the pack lead the pack when it comes to the e-tailers that have most satisfied their customers, according to the "2012 Harris Poll Shopper Satisfaction Study of Online Retailers." The survey used a 100-point scale to measure customer satisfaction with the e-commerce sites of 14 big retailers. Amazon.com ranked first with a score of 82.

November 6, 2012
Report: Amazon packages for pick-up at Staples

According to a report by Reuters, Staples will install Amazon lockers inside its U.S. stores, providing consumers an alternative location to receive packages from the online retailer.

New York -- According to a Monday report by Reuters, Staples will install Amazon lockers inside its U.S. stores, providing consumers an alternative location to receive packages from the online retailer.

According to the report, customers are sent an email code with a pickup code for opening the locker. Shoppers then have three days to retrieve the package.

 

October 31, 2012
From Online to on the Street

By Peter Burgoyne, CBX

By Peter Burgoyne, peterb@cbx.com

October 26, 2012
Apple, Amazon lead loyalty list

Results of the 16th annual Brand Keys Loyalty Leaders survey revealed that Apple, Amazon, Samsung, YouTube and Twitter have the most loyal followings.

New York -- Results of the 16th annual Brand Keys Loyalty Leaders survey released Friday revealed that Apple, Amazon, Samsung, YouTube and Twitter have the most loyal followings.

September 21, 2012
Study: Amazon, Trader Joe’s and Costco Tops With Consumers

Amazon.com, Trader Joe’s and Costco Wholesale Corp. came out on top with consumers in a survey by global consulting firm OC&C Strategy Consultants. Rounding out the top five were Zappos and iTunes.

September 21, 2012
Study: Amazon, Trader Joe’s and Costco Tops With Consumers

Amazon.com, Trader Joe’s and Costco Wholesale Corp. came out on top with consumers in a survey by global consulting firm OC&C Strategy Consultants. Rounding out the top five were Zappos and iTunes.

August 27, 2012
How Companies Can Better Compete With Amazon.com

By Jim Porçarelli, Active International

By Jim Porçarelli, Active International

It’s an all-too-familiar sight these days. A man walks into a local retail establishment. He browses the products. He finds one he likes. He tests it out, asks a few questions of a salesperson -- and then snaps an image of the product’s barcode with his cell phone and walks out the door.