Operations

Aug 06, 2008
The Shamrock Cos., a Westlake, Ohio-based marketing communications and...
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Aug 05, 2008
Sales of clothes and shoes fell in July as cash-strapped consumers cut...
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Aug 05, 2008
DORMA Group North America (DGNA) has appointed Jim Paterson as Group Human...
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Aug 05, 2008
Henschel-Steinau, Inc., a premier designer and manufacturer of in-store...
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Aug 05, 2008
MATRA Systems, Inc., a premier provider of retail POS solutions and...
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Aug 05, 2008
Zale Corp. on Tuesday said it named Theo Killon as president and Steve...
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Aug 04, 2008
Bon-Ton Stores announced Tuesday that Byron L. "Bud" Bergren will continue...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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