Operations

Aug 14, 2008
Nike has promoted Eric Sprunk to serve as VP for product. Sprunk, who...
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Aug 14, 2008
Employees at a Wal-Mart Stores Inc. outlet in Canada won an arbitrator-...
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Aug 14, 2008
Whole Foods Market Inc. is cutting 49 jobs at its Austin headquarters. The...
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Aug 13, 2008
In response to opening six new stores in July, Fresh & Easy...
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Aug 12, 2008
Best Buy Co. will start selling the iPhone on Sept. 7, becoming first U.S...
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Aug 12, 2008
China's retail sales rose by 23.3% in July from a year ago to 862.9...
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Aug 12, 2008
The Kroger Co. said Wednesday it reached a tentative deal with the United...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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