Operations

May 03, 2009
The Home Depot will shut down the Spanish-language version of its Web site...
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May 03, 2009
The chairman of Sears Holdings Corp. said Monday that the chain is working...
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Apr 30, 2009
Centro Properties Group U.S. has appointed Tiffanie M. Fisher as executive...
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Apr 30, 2009
Workforce management solution-provider CyberShift announced that Stephen...
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Apr 30, 2009
McDonald’s Corp. is launching a branded in-store TV channel in 20 fast-...
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Apr 30, 2009
Today's struggling employers may soon feel as if they’re having salt...
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Apr 30, 2009
A survey by global-management consultancy Hay Group, has found that the...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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