Operations

Sep 25, 2008
Rite Aid announced disappointing second-quarter results Thursday. The...
more
Sep 25, 2008
Stage Stores Inc. announced Friday that Jim Scarborough will retire from...
more
Sep 25, 2008
In a recent survey conducted by BusinessWeek, Target was the top-ranked...
more
Sep 24, 2008
MySpace members who want to download and transfer music to a portable...
more
Sep 24, 2008
Wal-Mart Stores Inc. plans to slash its global plastic shopping-bag waste...
more
Sep 24, 2008
Walgreens has named Kim Feil to the new position of VP and chief marketing...
more
Sep 24, 2008
Whole Foods Market promoted its Southern Pacific regional president,...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More