Operations

Apr 26, 2009
Consumers are growing increasingly frugal and are becoming more likely to...
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Apr 23, 2009
Amazon.com reported that revenue increased 18% despite the sluggish global...
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Apr 23, 2009
Costco Wholesale has agreed to install new pumps at some stores to adjust...
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Apr 23, 2009
The Home Depot opened a 657,000-sq.-ft. rapid deployment center in Lowndes...
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Apr 23, 2009
Ikea announced Friday it has promoted company veteran Mikael Ohlsson to...
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Apr 23, 2009
Wal-Mart has agreed to revise a plan on a payroll cut involving 2,000 mid-...
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Apr 22, 2009
Multichannel specialty retailer Boston Proper upgraded its online store,...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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