Operations

Oct 01, 2008
Richard T. Mina, president and CEO of Foot Locker Inc.'s U.S.A. division...
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Oct 01, 2008
Staples Inc. has started to lay off employees at its Corporate Express...
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Sep 30, 2008
(Sept. 29) The Association for Retail Environments (A.R.E.) has hired a...
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Sep 30, 2008
Dick's Sporting Goods will have a new president and COO when the company...
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Sep 30, 2008
On Wednesday, the Payment Card Industry Security Standards Council (PCI...
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Sep 30, 2008
Staples is testing two hybrid delivery trucks, according to Wired.com. The...
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Sep 30, 2008
Wal-Mart Stores announced Wednesday that it has cut prices on popular toys...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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