Operations

Jun 24, 2009
CVS/pharmacy announced the launch of interactive, customizable online gift...
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Jun 24, 2009
Kroger Co. CEO David B. Dillon said both sides must find a balance as the...
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Jun 24, 2009
The president of Kroger Co. said Thursday that he is retiring after more...
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Jun 24, 2009
Colorado Safeway employees have joined their counterparts at King Soopers...
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Jun 24, 2009
Target announced Thursday the re-launch of its store-owned product line,...
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Jun 23, 2009
Indoor Direct announced Tuesday that it has signed an agreement with Carl'...
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Jun 23, 2009
Centro Properties Group has named Cathy Mancari as VP leasing in the south...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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