Operations

Oct 05, 2008
Stage Stores, Inc. announced that Richard Maloney joined the company as...
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Oct 05, 2008
Starbucks Corp. has changed its scheduling system to allow fewer employees...
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Oct 05, 2008
The chairman and CEO of Walgreen Co., Jeffrey Rein, will join J.C. Penney...
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Oct 02, 2008
The Finish Line Inc. has appointed Glenn S. Lyon as the company's next CEO...
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Oct 02, 2008
The National Retail Federation (NRF) applauded the House of...
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Oct 01, 2008
Best Buy Canada has partnered with Chase Card Services Canada, a division...
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Oct 01, 2008
CarMax, Inc. announced that it is reducing its service-operations work...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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