Operations

Oct 27, 2008
Sam's Club announced Tuesday during the Wal-Mart Stores’ annual analyst...
more
Oct 27, 2008
The number of Americans surfing the Web to research items but making the...
more
Oct 27, 2008
Total spending this Halloween will rise 5% to $5.77 billion this year,...
more
Oct 27, 2008
Winn-Dixie Stores, Inc. announced Monday that its first-quarter losses...
more
Oct 26, 2008
The Macy’s brand is turning 150 years old on Tuesday. As part of the...
more
Oct 26, 2008
Two activist investors in Dillard's Inc. are seeking the ouster of its...
more
Oct 26, 2008
Value City Department Stores Sunday filed for Chapter 11 bankruptcy...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More