Operations

Oct 22, 2008
J.C. Penney Inc. on Thursday said it will limit the amount of severance...
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Oct 22, 2008
The Wet Seal Inc. said Thursday that Harold Kahn left the board, effective...
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Oct 22, 2008
RadioShack reported a jump its in third-quarter profit on Thursday, aided...
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Oct 22, 2008
Samsung Electronics Co. is equipping Blu-ray DVD players so they can...
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Oct 21, 2008
New York & Co. announced that its CFO and president Ron Ristau has...
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Oct 21, 2008
Value City Department Stores has cut its corporate staff, according to...
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Oct 21, 2008
Wal-Mart Stores issued environmental and product-safety guidelines for its...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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