Operations

May 26, 2009
The former CEO of Kmart Corp. is testifying in his own defense in federal...
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May 26, 2009
New Jersey's growing budget troubles may open the door for a measure to...
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May 26, 2009
Supermarket chains Kroger, Giant Eagle, Albertsons and ShopRite are...
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May 26, 2009
Lewis Stirling, executive VP/partner of Stirling Properties, was presented...
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May 26, 2009
Wal-Mart Stores Wednesday announced that Vicente Trius, executive VP,...
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May 26, 2009
Zale Corp. has appointed Matthew Appel to serve as CFO and executive VP....
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May 25, 2009
The proxy contest at Target Corp. keeps heating up. Hedge fund manager...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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