Operations

Nov 03, 2008
In a memo to company associates on Oct. 29, Leonard Riggio, chairman of...
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Nov 03, 2008
According to a report in The Greenville News, Lone Star Funds of Dallas,...
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Nov 03, 2008
ShopperTrak RCT’s National Retail Sales Estimate (NRSE) reported retail...
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Nov 02, 2008
Charming Shoppes announced the appointment of Stephen Yeung, VP, as...
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Nov 02, 2008
Costco has partnered with insurance carrier Aetna to help consumers access...
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Nov 02, 2008
The Finish Line announced that COO Steven J. Schneider has been appointed...
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Nov 02, 2008
Gap Inc. and one of its last-remaining veteran executives have parted ways...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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