Operations

Apr 22, 2009
In hopes of retaining the loyalty, and discretionary dollars, of cost-...
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Apr 22, 2009
Crate & Barrel said Wednesday that it renewed its contract with...
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Apr 22, 2009
Independent convenience store chain The Pantry announced Thursday that its...
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Apr 22, 2009
Less than two weeks after Albertsons discontinued its home delivery...
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Apr 22, 2009
In its effort to ease pain at the pump, grocer bigg’s continues to award...
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Apr 22, 2009
The Retail Industry Leaders Association led a coalition of non-...
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Apr 22, 2009
Talbots has named John Kovac to the newly created position of CIO....
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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