Operations

Oct 30, 2008
Best Buy Co. received the Secretary of Labor’s 2008 New Freedom Initiative...
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Oct 30, 2008
The Commerce Department reported Friday that consumer spending dropped by...
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Oct 30, 2008
Kmart is hoping to get an early start on holiday sales by holding some "...
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Oct 30, 2008
Safeway Inc. has doubled its PowerPump Gas Rewards for gift cards...
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Oct 30, 2008
Consumers will be looking more to practical gifts, such as gift cards, and...
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Oct 29, 2008
Hot Topic announced Wednesday that it has launched ShockHound, an online...
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Oct 29, 2008
Kohl’s Corp. hopes to attract uneasy shoppers this holiday season by...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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